Commercial Operations Manager-Remote

Commercial Operations Manager-Remote Max Distributing - 4.0 Little Rock, AR Job Details Full-time 1 day ago Benefits 401(k) Paid time off Vision insurance Qualifications Project team coordination Managing customer accounts Customer communication Sales reporting Client onboarding Operations management Inventory management Merchandising ERP systems Project timeline management Mid-level Scalable systems Improving operational efficiency Performance Improvement (PI) Order placement Computer skills CRM system proficiency Cross-functional collaboration Account management Communication skills Cross-functional communication New product launch experience Full Job Description Max Distributing is a fast-growing distribution company serving convenience stores and retailers across the United States. We specialize in bringing innovative products and programs to market while providing exceptional operational execution and customer support. Our business operates in a fast-paced environment where communication, adaptability, and problem-solving are critical to success. We are looking for a highly organized and proactive Commercial Operations Manager to help bridge the gap between Sales, Purchasing, Operations, Merchandising, and our customers to ensure successful customer launches and ongoing account execution. Position Summary The Commercial Operations Manager will serve as the primary cross-functional coordinator responsible for managing customer onboarding, product launches, implementation projects, and ongoing customer operational support after a sale is made. This role acts as the internal "project manager" between departments to ensure launches are executed successfully, timelines are met, merchandising materials are delivered, inventory is ready, onboarding requirements are completed, and communication remains consistent throughout the process. The ideal candidate thrives in a fast-moving environment, enjoys solving problems, and can manage multiple projects and priorities simultaneously. Key Responsibilities Customer Launch & Implementation Manage all operational aspects of new customer onboarding and product launches Coordinate launch timelines and ensure all deliverables are completed on schedule Serve as the primary internal point of coordination once a sale is finalized Ensure customer onboarding requirements and vendor setup documentation are completed accurately and timely Maintain regular communication with internal teams and customers regarding launch status and updates Cross-Functional Coordination Work closely with Sales, Purchasing, Operations, and Merchandising teams to execute customer initiatives Coordinate ordering of products, merchandising racks, signage, displays, and promotional materials Ensure inventory and operational readiness for launches and promotions Coordinate retail merchandising schedules and store support activities when needed Account & Project Management Handle operational projects, customer requests, and issue resolution within existing accounts Support ongoing customer initiatives and ensure execution standards are maintained Identify and proactively resolve communication or execution gaps between departments Reporting & Sales Optimization Review sales and performance reporting to identify opportunities for improvement within chain accounts Partner with Sales and Account Management teams to improve execution and maximize performance Track launch performance, project timelines, and operational follow-through Process Improvement Help improve onboarding, launch, and communication workflows Identify opportunities to streamline processes and improve internal coordination Assist in developing scalable systems and operational best practices Qualifications Strong organizational and project management skills Excellent communication and follow-through Ability to manage multiple priorities simultaneously Detail-oriented with strong problem-solving abilities Comfortable working cross-functionally with multiple departments Strong Excel and computer skills Experience with ERP, CRM, or project management systems preferred Distribution, C-store, retail, merchandising, or DSD experience preferred What We're Looking For Someone who takes ownership and drives projects to completion Strong sense of urgency and accountability A proactive communicator who keeps teams aligned Ability to thrive in a fast-paced and constantly evolving environment A solutions-oriented mindset with strong attention to detail Compensation & Benefits Competitive salary + bonus opportunity based on experience Health, dental, and vision insurance 401(k) Paid time off Opportunity for growth within a rapidly expanding company