Bilingual Office & Logistics Coordinator (Both Mandarin/English Required)

Bilingual Office & Logistics CoordinatorOverview We are seeking a highly organized, energetic, and detail-oriented Bilingual Office & Logistics Coordinator fluent in both Mandarin and English to join our team. This unique hybrid role combines front-office administration, e-commerce order fulfillment, and warehouse quality control responsibilities. As the vital link between office operations and warehouse execution, you will play a key role in ensuring seamless customer order processing, efficient shipping coordination, and exceptional operational accuracy. The ideal candidate thrives in a fast-paced environment, enjoys multitasking, and possesses strong communication, organizational, and problem-solving skills. This position offers an exciting opportunity to contribute directly to customer satisfaction and operational excellence while supporting the continued growth of our business. ResponsibilitiesOrder Fulfillment & Logistics Coordination Log into multiple e-commerce platforms daily to review, process, and manage customer orders. Utilize ERP and Warehouse Management Systems (WMS) to compare shipping rates, transit times, and carrier options including UPS, FedEx, USPS, DHL, and other providers. Select the most cost-effective and timely shipping methods while maintaining service standards. Batch-print shipping labels, packing slips, and order documentation, organizing materials efficiently according to warehouse picking routes. Coordinate order processing activities between office and warehouse teams to ensure timely fulfillment and shipment accuracy. Front Desk & Administrative Support Serve as the first point of contact for visitors, clients, and vendors by providing a professional and welcoming reception experience. Answer, screen, and route incoming calls in both Mandarin and English. Manage visitor registration, office mail, incoming packages, and general administrative support functions. Maintain front desk organization, office supplies, and a clean, professional reception area. Assist with various administrative projects and office coordination tasks as needed. Warehouse Quality Control & Operations Support Distribute shipping labels and picking documentation to warehouse personnel and coordinate daily fulfillment workflows. Conduct routine warehouse inspections to verify order accuracy, packaging quality, and shipment readiness. Perform quality control checks to ensure products are correctly picked, packed, and prepared for shipment. Communicate with warehouse staff regarding order discrepancies, inventory concerns, and process improvements. Assist in maintaining operational standards, inventory accuracy, and warehouse organization. Skills & Qualifications Fluency in Mandarin and English (both written and spoken) is required. Previous experience in office administration, logistics coordination, e-commerce operations, customer service, or warehouse support preferred. Strong proficiency with Microsoft Office Suite, ERP systems, Warehouse Management Systems (WMS), and e-commerce platforms. Excellent organizational and multitasking abilities with strong attention to detail. Ability to prioritize competing responsibilities in a fast-paced environment. Strong problem-solving skills and the ability to work independently with minimal supervision. Effective communication and interpersonal skills for coordinating across office and warehouse teams. Familiarity with shipping carriers, logistics operations, and fulfillment processes is highly preferred. Ability to occasionally walk through warehouse areas and perform quality control inspections. Preferred Qualifications Experience working with ERP, inventory management, or shipping software. Knowledge of e-commerce order management and fulfillment workflows. Previous experience in logistics, distribution, warehouse operations, or supply chain environments. Experience working in bilingual business environments serving English- and Mandarin-speaking customers and vendors. Work Environment Full-time position. 100% on-site. Collaborative work environment combining office administration and warehouse operations. Opportunity for professional growth within a fast-growing logistics and e-commerce organization. If you are a proactive, customer-focused professional who enjoys balancing administrative responsibilities with logistics coordination and operational excellence, we encourage you to apply and become an integral part of our team.

Pay:

$18.80 - $24.80 per hour

Benefits:

Employee discount Health insurance Professional development assistance Retirement plan

Work Location:

In person