Last-Mile Transportation Operations Specialist

Last-Mile Transportation Operations Specialist WYD Group USA Ontario, CA Job Details Full-time $4,500 - $7,000 a month 1 hour ago Qualifications Vendor relationship building General freight transportation Mandarin Customer communication Operational analysis Teamwork Google Sheets Road transportation operations Less-than-truckload (LTL) transportation Process improvement English Customer inquiry handling Dispatching Process management Full Job Description Company Description WYD (SHA) International Logistics Co., Ltd. is a distinguished multinational technological logistics company with over 20 years of expertise in ocean freight, 3PL logistics, and warehousing. Known for its innovation in cross-border logistics, WYD integrates technology, data visualization, and algorithms to deliver comprehensive supply chain solutions. Serving more than 2,000 e-commerce sellers on platforms like Amazon, eBay, and Walmart, the company operates globally with headquarters in Ningbo, China, and Los Angeles, U.S.A. WYD owns and collaborates on millions of square feet of warehousing and distribution centers across major cities worldwide, including Los Angeles, New Jersey, London, and Toronto. Job Summary The Transportation Operations Specialist is primarily responsible for the daily operations execution and dispatch coordination of our U.S. domestic last-mile truck transportation platform. The platform covers LTL, FTL, Partial Truckload, and Volume Shipment services, and the work includes customer inquiries, quoting, orders, shipment tracking, vehicle coordination, exception handling, and status updates. This role is oriented toward hands-on operations and dispatch execution, suited to candidates with experience in logistics, truck dispatch, freight forwarding, overseas warehousing, or transportation operations who can independently follow through on daily transportation tasks. We are looking for someone with strong execution, communication skills, and a sense of responsibility, able to coordinate customers, carriers, drivers, warehouses, and internal teams in a fast-paced transportation environment and bring every shipment to completion through each milestone. Key Responsibilities 1.Own the platform's daily operations execution, including customer inquiries, quoting, orders, shipment tracking, status updates, and exception reporting. 2.Based on shipment information, transportation routes, transit-time requirements, and customer needs, help arrange transportation plans for LTL, FTL, Partial, and shared truckload. 3.Maintain communication with customers, carriers, drivers, warehouses, and internal teams to follow up on pickup, in-transit, delivery, sign-off, and POD-collection milestones. 4.Coordinate vehicles, capacity, and delivery arrangements during transportation to ensure transportation plans are executed smoothly. 5.Handle transportation exceptions, including delay, missed pickup / delivery, reschedule, detention, TONU, damage, and missing POD, and drive resolution. 6.Support the capacity lead with carrier-level execution coordination, including maintaining quote records, following up on service performance, and reporting on partnership stability. 7.Maintain transportation status sheets, quote records, exception cases, and customer-requirement records, ensuring information is accurate, complete, and traceable. 8.Support the team in turning operations, dispatch, and exception-handling processes into SOPs, driving standardization and systematization of daily operations. Required Qualifications 1.1-3+ year of experience in logistics, truck dispatch, transportation operations, freight forwarding, overseas warehousing, or related operations. 2.Strong execution; able to independently follow through on daily operations, dispatch coordination, and exception handling. 3.Bilingual in English and Mandarin, able to communicate with customers, carriers, drivers, warehouses, and internal teams. 4.Proficient in Excel, Google Sheets, WPS / multidimensional spreadsheets; able to maintain transportation status sheets, quote sheets, and exception logs. 5.Familiar with U.S. domestic trucking; familiar with or willing to learn LTL, FTL, Partial, and shared-truckload transportation models. 6.Detail-oriented and responsible; follows through on tasks without delays or omissions. 7.Able to adapt to a multi-tasking, fast-paced logistics operations environment. Preferred Qualifications 1.Experience in truck dispatch, last-mile transportation, overseas warehousing, freight forwarding, or cross-border e-commerce logistics. 2.Experience in dispatch, operations, customer service, or vendor coordination. 3.Familiarity with U.S. domestic logistics exception handling, such as delay, reschedule, detention, layover, TONU, POD, and damage claims. 4.Understanding of LTL, FTL, Partial Truckload, or shared-truckload models. 5.Experience in process optimization, SOP building, or operational documentation. 6.Experience communicating directly with carriers, drivers, and warehouses. Growth Tracks 1.Senior Operations Manager/ Operations Lead — responsible for more complex transportation operations, exception management, process optimization, and team collaboration. 2.Dispatch Manager/ Dispatch Lead — responsible for dispatch arrangements, vehicle coordination, delivery planning, and milestone management. 3.Vendor Relationship Manager— responsible for carrier service follow-up, quote maintenance, partnership-stability management, and vendor relationship maintenance. Ideal Candidate 1.Ramps up quickly with strong execution, able to independently follow up on each shipment's transportation status. 2.Responds promptly to exceptions and drives customers, carriers, and internal teams to resolve them together. 3.Has a practical understanding of dispatch and transportation execution, not just recording information. 4.Stays clear and organized in a fast-paced, multi-tasking environment. 5.Willing to continuously support process standardization and operational optimization as the platform grows.

Pay:

$4,500.00 - $7,000.00 per month

Work Location:

In person