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Logistics Repair Coordinator
Job
Milestone Technologies, Inc.
Pleasanton, CA (In Person)
Full-Time
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Job Description
Milestone Technologies is seeking a well-organized Repair Coordinator to provide onsite services for our client supporting a global team. In this role, you will be responsible for coordinating in-warranty repairs. How You Will Make a
Difference :
- Coordinate in and out of warranty shipping and repairs with third-party vendors/manufacturers for damaged equipment
- Provide updated information on repair status and invoicing for repair costs
- Troubleshoot devices to determine possible issues
- Manage and process delivery and deployment logistics request tickets
- Process and record received deliveries of existing equipment
- Confirm and validate new asset receipts of hardware received
- Escalate, report, and manage discrepancies between hardware assets physically received
- Conduct weekly stockroom inventory asset audits
- Monitor and report inventory stock levels in accordance with established thresholds
- Maintain and track hardware to and from the inventory storerooms
- Perform hardware recovery upon employee terminations and laptop replacements
- Identify disposition of returned assets
- Assist in arranging and managing e-waste services What You Will Need to
Succeed:
- HS Diploma or equivalent
- Minimum 1 year of Inventory Management experience
- Ability to work onsite following Milestone and Client safety guidelines
- Extensive understanding of IT equipment, models, and accessories, including Windows, macOS, Android, and iOS devices
- Excellent ticket management hygiene
- Responsive and efficient communication via email, Slack, and Zoom, exhibiting a high level of professionalism
- Knowledge of storeroom safety and operations
- Ability to lift/move 25-50 pounds
- Strong verbal and written skills for customer interactions
- 2+ years of Inventory Management, imaging, and deployment experience
- Knowledge and experience using ServiceNow, Jamf, BigFix, and other device management/service delivery software #LI-MM1