Logistics Specialist

Element Science, Inc. is a medical device and digital health company redefining how patients with heart disease are monitored and treated as they transition from the hospital to the home. Our mission is to improve outcomes for patients at risk of life-threatening cardiac events through innovative solutions at the intersection of clinical-grade wearables, advanced algorithms, and therapy delivery. We are entering an exciting phase of growth as we move from development into early commercialization. Our approach combines hardware, software, and services to deliver a more personalized and seamless patient experience—designed with both patients and clinicians in mind. Our product, a wearable patch defibrillator, is designed for patients with a temporary elevated risk of sudden cardiac arrest, addressing a significant and underserved population of over 500,000 patients in the U.S. By focusing on comfort, usability, and clinical effectiveness, we aim to transform the standard of care during this critical period. Headquartered in the San Francisco Bay Area, Element Science is backed by leading healthcare and technology investors, including Third Rock Ventures, GV (Google Ventures), Deerfield Healthcare, Qiming Venture Partners USA, Cormorant Asset Management, and Invus Opportunities.

LOGISTICS SPECIALIST SUMMARY OF ROLE

The Logistics Specialist is responsible for the coordination and oversight of DME orders once they are placed. This position is the point person with customer service, commercial team, operations, and warehouse shipping staff to ensure accurate and timely orders.

RESPONSIBILITIES

Act as a liaison between the Customer Service department, Shipping, Operations, Manufacturing, and Commercial to facilitate the timely and accurate fulfillment of DME orders. Monitor field and distribution center inventory levels. Coordinate delivery times and dates with carriers and customer service/end users. Assist in managing delivery changes or reroutes per Customer Service requests. Engage in inventory availability discussions with customer service and warehouse operations. Manage FCR fulfillment selection for all orders, ensuring smooth order delivery. Provide the completed packing slips to the appropriate departments for payment and timely invoicing. Develop written procedures for customer service and product fulfillment. Assist the materials department with monthly inventory counts as needed. Work with Quality Assurance to process returned materials when needed. Collaborate with the operations team to optimize shipping processes and ensure efficient order fulfillment.

QUALIFICATIONS

5+ years of experience in the DME/Healthcare/Med Device industry, preferred. Customer orientation and the ability to adapt and respond to requests in a timely manner. Ability to work in a cross-collaborative team environment, improving synergy and productivity. Prior experience and exposure to HIPAA compliance. Proficient in MS Office applications and ability to learn department and job-specific software systems. Familiar with ERP systems and practices. Ability to multi-task, prioritize, and manage time effectively. Demonstrated effective verbal and written communication skills. Strong analytical skills and solution-oriented. High attention to detail and accuracy.

BENEFITS

Element Science offers a very competitive salary and benefits package including, but not limited to: Stock Options 90% employer-paid medical, dental, and vision insurance Company-paid Basic Life Insurance 401(k) retirement plan (Traditional and Roth) Competitive Paid Time Off Paid Holidays FSA (Flexible Spending Accounts) HSA (Health Savings Account) Employee Assistance Program through PEO The salary for this exempt-level position will be based on experience and qualifications within an established pay range.

Pay range:

$70,000.00 - $83,000.00 + Annual Bonus Element Science is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors prohibited by local, state, or federal law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. We are not able to sponsor individuals for employment visas for this job. At this time, we are unable to offer relocation assistance at Element Science.