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System Status Coordinator
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Westmed Ambulance Services
San Leandro, CA (In Person)
$81,401 Salary, Full-Time
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Job Description
System Status Coordinator Westmed Ambulance Services San Leandro, CA Job Details Full-time $35.00 - $43.27 an hour 4 hours ago Qualifications High school diploma or GED Data-driven problem-solving Full Job Description Job Summary The System Status Coordinator (SSC) is responsible for monitoring, coordinating, and optimizing real-time operational resources to ensure effective service delivery. This role maintains system awareness, supports field personnel, and ensures proper unit coverage through continuous status tracking and strategic deployment. Key Responsibilities Monitor real-time status of field units, personnel, and system coverage using CAD or tracking systems Coordinate deployment and redeployment of resources based on demand, call volume, and geographic coverage Maintain situational awareness of system performance, response times, and service levels Communicate effectively with dispatchers, field staff, supervisors, and leadership Proactively identify gaps in coverage and initiate corrective actions Track unit availability, out-of-service units, and operational readiness Support incident management by coordinating resources during high-demand or emergency situations Ensure compliance with operational policies, system status plans, and regulatory standards Document significant system events, changes, and issues accurately Assist with shift transitions by providing status reports and operational updates Qualifications High school diploma or equivalent (Associate's or Bachelor's degree preferred) Experience in EMS, public safety, dispatch, or logistics coordination preferred Familiarity with Computer-Aided Dispatch (CAD) systems and GPS tracking tools Strong understanding of deployment strategies and system status management principles Skills & Competencies Excellent situational awareness and multitasking ability Strong communication and coordination skills Critical thinking and problem-solving under pressure Ability to analyze data and make real-time decisions High attention to detail and organizational skills Ability to remain calm and effective in high-stress environments Qualifications High school diploma or equivalent required (Associate's or Bachelor's preferred) Previous experience in EMS, non-emergency medical transportation, dispatch, or logistics coordination Familiarity with CAD systems, scheduling platforms, and GPS tracking tools Understanding of IFT operations, hospital workflows, and patient transport prioritie