Sr. Operation Specialist

Sr. Operation Specialist TNA Freight LLC, a subsidiary of Binex Line Corp. Torrance, CA Job Details Full-time $60,000 - $80,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Referral program Qualifications Computer operation Customer communication Operations management Writing skills Administrative experience Korean Bachelor's degree Desktop applications Organizational skills Productivity software Freight Task assignment Customer service problem-solving Time management Full Job Description Job Overview Responsible for managing and coordinating freight transportation activities while building and maintaining strong relationships with carriers and customers. This role focuses on securing transportation capacity, negotiating competitive rates, ensuring on-time delivery performance, and providing high-level customer service. This position also supports team operations, resolves escalated transportation issues, and contributes to overall business growth and operational efficiency. Essential Functions Coordinate overall FTL transportation operations to ensure efficient and on-time service Develop and maintain strong relationships with carriers, customers, and logistics partners Negotiate freight rates while maximizing profitability and maintaining service quality Monitor shipments and resolve service issues, delays, claims, and operational challenges in a timely manner Collaborate with internal departments including operations, dispatch, customer service, and accounting to support daily business activities Provide guidance, support, and timely performance feedback to team members Assist with process improvement initiatives and special projects as assigned Support administrative tasks and reporting requested by management Perform other duties and responsibilities as assigned Required Skills/Abilities Bilingual proficiency in Korean and English is preferred, as the role involves frequent communication with Korean-speaking clients and partners in both the U.S. and Korea Excellent verbal and written communication skills Excellent interpersonal and customer service skills Excellent sales and customer service skills Excellent organizational skills and attention to detail Excellent time management skills with a proven ability to meet deadlines Strong analytical and problem-solving skills Strong supervisory and leadership skills Ability to prioritize tasks and to delegate them when appropriate Ability to function well in a high-paced and at times stressful environment Proficient with Microsoft Office Suite or related software Education and Experience Bachelor's degree or Equivalent combination of education and experience required Minimum 4+ years of experience in freight forwarding, trucking, or logistics industry preferred Supervisory experience preferred Bilingual proficiency in Korean and English required Physical Requirements Ability to sit in front of a desk and/or in from of the computer for long periods Repetitive use of hand/grasping product, writing and typing Must be able to lift up to 5 pounds at times

Pay:

$60,000.00 - $80,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Referral program Vision insurance

Education:

Bachelor's (Preferred)

Experience:

Freight Forwarding, Trucking, or Logistics Industry:

4 years (Preferred)

Language:

Korean (Preferred)

Work Location:

In person