Shipping Logistics Coordinator

Overview We are seeking a dynamic and detail-oriented Shipping Logistics Coordinator to join the Koster Keunen team. In this pivotal role, you will support daily shipping logistics of finished goods and samples along with backfill in various customer service functions. The incumbent exercises independent judgement to ensure accuracy and efficiency of each shipped order. Works closely with Customer Service, Shipping and the Warehouse team to ensure customer orders deliver as promised with high satisfaction. Responsibilities Support scheduling of Koster Keunen shipments and works closely with Customer Service, Logistics and Production teams Ensures timely delivery of product by creating shipping labels, placards, handling shipping information and sending booking requests to shipping lines (domestic and/or exports) as needed Resolves shipping issues and conflicts by making decisions on shipping methods and services and assisting team with inquiries Ensures shipment process is cost effective and efficient by deciding on when to consolidate shipments and analyze costs/rates Monitor the progress of scheduled orders to ensure customer expectations are met, commitments are kept and delivery schedule is achieved Supports the sales team by shipping samples, literature and promotional items as requested with Samples Coordinator Supports the Service team as needed to process customer orders and sample requests requests into the

ERP / CRM

systems, with accuracy and completeness When communicating with customers, listen to their needs and provide accurate information, delivery and availability, order and shipping status, and order changes Provides excellent customer service by performing administrative duties as needed (i.e. answering phones, updating records) Ensures orders are completed on time by working with members of Production Shipping Team Process customer returns Maintains customer confidence by keeping information confidential Maintains a safe, clean working environment by complying with procedures, and rules Identify and implement continuous improvement ideas to enhance products and practices. Follows the Koster Keunen Company Values Other projects as needed Education, Certifications and /or licenses: High school diploma or GED, some college preferred

Experience:

Minimum of three years prior experience in an inventory, shipping logistics or customer focused role with similar responsibilities Experience working in a manufacturing or distribution environment preferred

Knowledge/Skills:

Excellent typing and/or word processing skills Proficient PC skills using MS Office and other various computer systems (ie, Macola) Must be results-oriented professional with excellent verbal/written communication skills using diplomacy and discretion as well as the ability to communicate effectively Ability to multi-task, work independently and/or within a team, pays attention to detail and meet deadlines

Physical Demainds:

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Must be able to lift and carry items weighing up to 20 pounds. Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials. Involves moderate physical activity performing non-strenuous daily activities of a primarily administrative nature. Should be able to identify and distinguish colors, see clearly at 20 inches or closer and 20 feet or more, observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point, judge distances and spatial relationships, and adjust the eye to bring an object into sharp focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions and Environment:

The work environment characteristics described here are representative of those encounters while performing the essential functions of this job. While performing the duties of this job the employee is regularly exposed to a manufacturing environment. The ability to share workspace and dress in proper attire such as required PPE gear (glasses, gloves, hair/beard nets and uniforms). Employee may be exposed to humidity, intense heat and cold, outdoor weather conditions, and fumes and toxic chemicals. Company Purpose (Why We Exist) : To create a more sustainable world where we offer value for all stakeholders and contribute to a more equitable society. Company Values (How We Work Together Every Day): SAFETY

• We are all responsible to keep each other safe and improve standards through ongoing training and learning. QUALITY
• We are dedicated to high-quality, reliable solutions that meet customer needs and exceed expectations. RESPECT
• We consistently work together with mutual care, open communication and honesty. SERVICE
• We are committed to integrity, excellence, and urgency in serving our customers and the communities where we operate.

INNOVATION

• We aim to shape the future through ethical sourcing, and continuous improvements in research and manufacturing.

TEAMWORK

• We empower team accountability by prioritizing the achievement of shared goals to drive strategic success. SUCCESS
• We acknowledge that success starts with each of us, enabling continued progress towards our shared purpose.

Pay:

$24.00

• $26.

00 per hour

Benefits:

401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Referral program Vision insurance

Work Location:

In person