Business Process Manager

Business Process Manager Robert Half - 3.9 Tallahassee, FL Job Details Temporary | Contract 1 day ago Benefits Disability insurance Dental insurance 401(k) Vision insurance Qualifications Project team coordination Vendor relationship building Customer communication Customer relationship building Consulting experience Improving operational efficiency Supervising experience Quality assurance Team management Performance Improvement (PI) Mentoring Vendor relationship management Vendor contract management Root cause analysis Business requirements Senior level Cross-functional collaboration Escalation handling Leadership Project stakeholder communication Stakeholder relationship building Cross-functional communication Business process modeling Stakeholder management Full Job Description We are looking for an experienced customer relations and business process leader to support a long-term contract opportunity in Tallahassee, Florida. This role will serve as a key connection point between business teams, technology partners, vendors, and external stakeholders while driving process excellence and service quality. The position combines stakeholder engagement, operational improvement, and team leadership to help advance large-scale program objectives in a complex enterprise environment.

Responsibilities:

Build and sustain strong working relationships with business areas, external customers, technology teams, and service providers to support effective collaboration and delivery. Serve as the central point of coordination among stakeholders, ensuring business needs are clearly communicated and addressed across functional teams. Manage complex customer concerns and escalations, identify root causes, and guide resolution efforts that improve long-term satisfaction and performance. Support vendor and contract management activities by contributing to service oversight, performance tracking, and related discussions with third-party partners. Lead and guide business process consultants engaged in analysis, redesign, and process engineering initiatives across multiple workstreams. Establish consistent approaches for documentation, quality review, and process improvement methods to strengthen project outcomes and team effectiveness. Translate operational needs into well-defined business requirements and work closely with IT teams to align solutions with strategic objectives. Direct process evaluation, modeling, and optimization efforts to improve service delivery, operational efficiency, and overall customer experience. Demonstrated experience leading customer relations, stakeholder engagement, or business process consulting work within complex organizations. Strong ability to communicate with business users, technical teams, vendors, and executive stakeholders in a clear and detail-oriented manner. Hands-on experience with process improvement, process design, documentation standards, and quality assurance practices. Proven ability to supervise or mentor consultants while managing priorities across multiple initiatives and business units. Experience developing or interpreting business requirements and partnering with technology teams to support solution delivery. Knowledge of vendor management, service oversight, and contract-related coordination in a structured setting. Proficiency in analytical and modeling techniques used to assess workflows, identify gaps, and recommend operational improvements. Technology Doesn't Change the World, People Do. ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use and Privacy Notice .