Market Delivery Support Specialist

Lowe's recruiters communicate only through official @lowes.com email addresses. Lowe's encourages candidates to be cautious of unsolicited messages from personal emails, social platforms, or messaging apps. Back to search result Market Delivery Support Specialist Location Atlanta North, GA (XDT) 3965 Category Supply Chain Job ID JR02416892 widget Full time Department DC Product Flow Apply now Market Delivery Support Specialist 783 Brogdon Rd Location Atlanta North, GA (XDT) 3965 Category Supply Chain Job Id

JR02416892

Job Type Full time Department DC Product Flow What You Will Do

• Serve as the primary point of contact for both internal and external customer inquiries.
• Communicate with customers to capture feedback and enhance the inhome delivery experience.
• Proactively manage and resolve customer issues, including escalations and Executive Care cases.
• Monitor and work alerts, queues, and cases through case/order management systems.
• Manage "Save the Sale" opportunities to recover potential lost revenue.
• Process customer order changes and special order tracking (SOS).
• Collaborate with stores, vendors and distribution centers to ensure inventory integrity and ontime deliveries.
• Utilize multiple systems to maintain accurate documentation, including order updates and delivery reschedules.
• Coordinate with 3PL (thirdparty logistics) partners to resolve customer and cargorelated claims.
• Input and manage claims (e.g., property damage) into Lowe's claims portal.
• Ensure timely updates and resolution of claims to preserve customer trust.
• Communicate with Lowe's retail teams, supply chain nodes (e.g., RDC, BDC), store operations, and service providers.
• Foster strong relationships with Pro partners and vendors.
• Demonstrate adaptability in a fastpaced environment with multiple priorities.
• Exhibit strong listening, communication, and documentation skills.
• Use Microsoft Office and other applications effectively to support daytoday operations.
• Contribute to a culture of continuous improvement and customerfirst mindset. Minimum Qualifications
• 12 Years in customer service or support roles
• Ability to read, write, and perform basic math skills
• Strong interpersonal and problemsolving skills
• Proficiency in Microsoft Office Suite Preferred Work Experience
• Experience with Inventory, processing returns and communicating with vendors
• Exposure to logistics or home delivery operations Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.