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Order Management Specialist- ERP, Customer Orders & Supply Chain Jobs in USA, IL, Buffalo Grove | Rose International Job
Job
Rose International
Buffalo Grove, IL (In Person)
Full-Time
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Job Description
Required Education
- High School Diploma or equivalentPreferred Education
- Bachelor's degree or equivalent professional experience
Preferred Certification:
Ability to maintain certifications, including:- IATA
- DOT• IMDG• Lithium Battery Shipping (function-specific)
Required Qualifications:
- Minimum of 3 years of experience managing customer inquiries and orders (pre-order, order management, and post-order support)
- Ability to travel 0-15%
- Must be legally authorized to work in the United States without current or future sponsorship
Preferred Qualifications:
- Strong customer-focused mindset
- Excellent written and verbal communication skills
- Experience in order management or supply chain operations (3+ years preferred)
Job Summary:
- In this role, you will manage the full lifecycle of customer orders—from inquiry through delivery and invoicing—ensuring accuracy, compliance, and a high level of customer satisfaction.
- You will collaborate cross-functionally to optimize delivery performance, streamline logistics, and maintain strong customer relationships.
Responsibilities:
- Respond to customer inquiries and prepare quotations, including technical and commercial clarifications such as credit checks, export compliance, delivery timelines, inventory availability, and manufacturing capacity.
- Enter and manage customer orders in the ERP system, confirm delivery dates, and provide order confirmations.
- Monitor order execution to ensure compliance with agreed delivery dates and quantities; proactively address potential delays.
- Manage delivery schedules, initiate shipments, and resolve backorders to maintain delivery reliability.
- Coordinate timely invoicing, perform post-order cost analysis, and support margin accuracy through proper cost tracking and additional charge management.
- Collaborate with logistics, packaging, and transport teams to design efficient delivery solutions and minimize costs.
- Maintain strong communication with internal teams and external partners to ensure seamless information flow and optimized supply chain performance.
- Coordinate with manufacturing facilities, including off-site locations, to align production and logistics requirements.
- Only those lawfully authorized to work in the designated country associated with the position will be considered.
- Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.