Collision Support Specialist

The Accident Management Specialist plays a key role in helping drivers navigate the accident and repair process with clarity, support, and confidence. This position combines customer communication, repair coordination, billing accuracy, and issue resolution to ensure drivers receive timely service and EMKAY maintains strong operational performance. This role is ideal for someone who excels in fast‑paced environments, enjoys solving problems, and takes pride in delivering outstanding service during high‑stress situations for drivers and fleet managers. Why This Role Matters You help drivers through one of the most stressful parts of vehicle ownership: accidents. You ensure repairs, rentals, and documents move quickly and smoothly. You identify billing discrepancies and cost‑saving opportunities. You contribute directly to client satisfaction and operational efficiency.

Key Responsibilities Driver & Client Support:

Serve as the main contact for drivers and fleet managers throughout the accident process. Provide proactive updates and explain repair timelines and next steps clearly. Resolve questions, concerns, and service issues with professionalism and empathy.

Repair & Rental Coordination:

Obtain repair estimates, status updates, police reports, and supporting documentation. Arrange short‑term rental transportation when required. Track repair progress to ensure timely completion.

Billing & Invoice Review:

Audit vendor invoices for accuracy and resolve discrepancies directly with shops. Document cost savings achieved through negotiation and invoice review. Maintain accurate certificates of insurance for assigned clients.

Operational Documentation & Collaboration:

Maintain complete, accurate, compliant claim documentation. Collaborate with internal teams to ensure seamless service. Participate in cross‑training and assist with special projects as needed. What Success Looks Like Drivers and clients receive timely, accurate, and proactive communication. Repairs and rentals are coordinated quickly, with minimal driver downtime. Invoice discrepancies are identified and resolved before billing. Claim files are complete, organized, and compliant with EMKAY standards. The specialist demonstrates ownership, sound judgment, and consistent follow‑through.

Qualifications Required:

High school diploma or equivalent. Strong customer service and communication skills. Ability to multitask and manage multiple active cases. Basic computer proficiency including email, word processing, and spreadsheets. Ability to learn automotive terminology and accident‑related processes.

Preferred:

Experience in automotive service, fleet management, or insurance claims. Skills That Make You Successful Clear and empathetic communication. Strong organization and attention to detail. Problem‑solving mindset with ability to resolve issues independently. Ability to stay calm and effective during urgent or high‑stress situations. Collaborative, team‑oriented work style. About

EMKAY EMKAY

is dedicated to delivering exceptional client service and supporting employee development through training, collaboration, and opportunities for ongoing growth within the organization. Ready to apply? Submit your application online. We can't wait to meet you.