Order Management Specialist

Customer Order Support Specialist Loves Park, IL -- Monday -

Friday Requirements & Preferred Skills:

2+ years of office, data entry, order entry, order processing experience Experience using CRM or ERP technology (SAP is preferred) High School Diploma or GED Job Description The role of an Order Management Specialist involves processing and managing complex orders, inquiries, and issues related to products. The specialist acts as a key point of contact to ensure accurate order processing, timely communication, and resolution of issues while supporting internal departments. Responsibilities Receive, review, and enter purchase orders into the ERP system (SAP) accurately and efficiently. Respond to internal and external inquiries regarding order status, product availability, pricing, and delivery timelines. Resolve order issues, problems, and discrepancies in a professional and timely manner. Coordinate closely with internal departments including Sales, Planning, Shipping, and Production. Maintain accurate records, order documentation, and communication logs. Support continuous improvement efforts related to order processing workflows. Provide backup support for other team members as needed. Perform additional duties as assigned to support department operations. Participate in customer meetings to support delivery concerns. Record and process orders and/or inquiries received via EDI, email, etc. Provide pricing, availability, and schedule information within established guidelines. Review, approve, and confirm orders within the SAP system. Analyze EDI schedule data and communicate with the supply chain regarding any discrepancies from previous revisions. Research and obtain resolutions for a variety of concerns and issues. Serve as a communication link between internal and external staff to assure responsiveness through internal team meetings. Track order activity and alert appropriate staff of any potential delivery problems. Expedite the delivery of selected orders. Coordinate with all departments to ensure fulfillment of customer requests. Complete special projects or tasks as assigned by the Team Lead or Supply Chain Manager. Job Type & Location This is a Contract to Hire position based out of Loves Park, IL. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Loves Park,IL.

Application Deadline This position is anticipated to close on Apr 30, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.