Outsourced Vendor Manager

What We Need
Corpay is currently looking to hire an Outsourced Vendor Manager within our Hotel Network division. This position falls under our Lodging line of business and is located in Wichita, KS. In this role, you will be responsible for managing operational performance of business process outsourcing (BPO) vendor employees for the Lodging division of Corpay. They must have excellent written and oral communication skills, be detail-oriented, self-motivated, and able to work in a fast-paced, changing operational environment. They must have exceptional people skills and will work closely with departments and BPO employees throughout both organizations. The ideal candidate will have 3+ years of either training, leadership or relevant work experience. You will report directly to the Director, Hotel Compliance and regularly collaborate with other teams and departments.
How We Work
As an Outsourced Vendor Manager, Corpay will set you up for success by providing: Assigned workspace in Wichita, KS.
Company-issued equipment Formal, hands-on training Role Responsibilities
The responsibilities of the role will include: Monitoring the performance of assigned employees, providing real-time support
Maintaining daily communication with outsourcing vendor teams via e-mail and video conference calls
Maintaining accurate daily outsourced vendor employee rosters including new hires, terminations, and cross training Maintaining daily, weekly, and monthly performance and SLA reporting
Completing and providing daily, weekly, and monthly operational performance analysis and reporting and identifying trends, outliers, and opportunities for improvement
Investigating any coaching opportunities identified by operations leadership and advising outsourced vendors regarding needed training, re-training, or corrective action
Troubleshooting login or system issues
Designing, implementing, and managing strategic initiatives for the outsourced vendor teams
Maintaining necessary shared electronic files and records
Researching, identifying, communicating, and resolving issues impacting the performance of teams and systems
Coordinating with departments and leadership throughout the organization to gain buy in and implement new processes to achieve greater operational efficiency
Developing resource materials for new and existing processes and procedures
Performing all other duties as assigned by senior leadership Qualifications & Skills Bachelor s Degree preferred
3+ years of prior supervisory experience managing direct reports, training or operational performance
Demonstrated ability to work in a team environment, teach others and provide constructive feedback
Excellent written and oral communication skills with various levels of audience
Must be detail-oriented, self-motivated and organized
Excellent problem solving and critical thinking skills, able to identify root cause and seek solutions
Demonstrated ability to learn and navigate multiple PC and web based applications
Demonstrated ability with Microsoft Office applications, especially Outlook and Excel
Ability to work in fast-paced, changing environments
Ability to identify, communicate and resolve issues effectively
Demonstrates a high degree of initiative, responsibility, persistence, and ownership Benefits & Perks Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes Equal Opportunity
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.