Logistics Order Fulfillment Specialist Jobs in USA, NC, Cary | Rose International Job

Required Education:

• High School Diploma or equivalent.

Required Experience/Skills:

• Minimum 1+ years of work experience.
• Call center experience not required.
• Strong computer skills (Microsoft Office).
• Ability to multitask in a fast-paced environment.
• Customer service focus—clear communication via phone & email.
• SAP experience: Not required (system is highly customized).
• Highly organized and detail-oriented.
• Adaptive learner with a proactive, results-oriented mindset.
• Strong commitment to customer support and teamwork.
• Excellent written and verbal communication skills.
• Ability to analyze information and make sound decisions.
• Capable of multitasking effectively in a fast-paced, sometimes stressful environment.
• Strong ability to build and maintain positive working relationships.
• Collaborative and team-focused approach.
• Strong computer proficiency.
• Flexibility to cover other shifts during staffing shortages.

The Logistics Order Fulfilment Specialist position is part of the Customer Service Material Logistics (CS ML) group and supports the Order Administration team. This role is responsible for managing and fulfilling medical equipment spare part, tool, and radioactive source orders while providing exceptional service to both internal and external customers. Key contacts include customers, Field Service Engineers, Technical Support Engineers, the Customer Care Center, Parts Return teams, and XPO/DHL Warehouse Logistics. The specialist responds to incoming inquiries and order requests, tracks and expedites orders as needed, investigates and resolves semi-complex issues, and collaborates closely with cross-functional teams to reconcile spare parts shipments and ensure accurate order fulfillment.

Responsibilities:

• Answer phone calls & emails.
• Research and escalate spare part/tool orders.
• Track shipments & backorders.
• Interact with internal teams (field service engineers) and external vendors/carriers.
• Use tools: SAP, Outlook, FedEx/DHL systems.
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

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