Professional, Program Manager Vendor Management

Join Us in Shaping the Future of Health Care At MVP Health Care, we're on a mission to create a healthier future for everyone. That means embracing innovation, championing equity, and continuously improving how we serve our communities. Our team is powered by people who are curious, humble, and committed to making a difference—every interaction, every day. We've been putting people first for over 40 years, offering high-quality health plans across New York and Vermont and partnering with forward-thinking organizations to deliver more personalized, equitable, and accessible care. As a not-for-profit, we invest in what matters most: our customers, our communities, and our team. What's in it for you: Growth opportunities to uplevel your career A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team Competitive compensation and comprehensive benefits focused on well-being An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District, one of the Best Companies to Work For in New York, and an Inclusive Workplace. You'll contribute to our humble pursuit of excellence by bringing curiosity to spark innovation, humility to collaborate as a team, and a deep commitment to being the difference for our customers. Your role will reflect our shared goal of enhancing health care delivery and building healthier, more vibrant communities. About the Opportunity MVP Health Care is seeking a highly skilled professional to lead the full lifecycle management of critical vendor relationships from implementation through steady-state operations and eventual deimplementation or transition. This role is central to ensuring that vendor engagements deliver measurable value, remain compliant with regulatory and contractual requirements, and align with MVP's enterprise strategy and optimization efforts. This is a highly collaborative role that partners closely with Procurement, Legal, Compliance, Health Management, Network, Digital/IT, Finance, Business Owners and key stakeholders, both internally and externally, to ensure medical and network vendors are selected, governed, and overseen in a disciplined, transparent, and value-driven manner. What You'll Do Own end-to-end vendor lifecycle management, including intake, risk assessment, contract development, onboarding/implementation, ongoing governance, performance optimization, renewal, and deimplementation or termination for medical and network vendors Lead structured implementations, deimplementations and transition planning to mitigate member, provider, operational, financial, and regulatory risk Partner with key stakeholders and Legal to develop and manage contracts including MSAs, SOWs, SLA/PGs, amendments, and renewals Ensure SLAs are measurable, enforceable, and aligned to business requirements, including remedies, credits, and escalation thresholds Monitor vendor performance against PGs, SLAs, financial commitments, and compliance requirements; drive corrective action plans when gaps are identified Collaborate with cross-functional internal and external teams to identify, root cause and resolve vendor related issues Act as a trusted advisor to business owners, helping them structure vendor engagements for long-term success Present vendor insights, risks, and recommendations to senior leadership and governance committees Other duties as assigned by leadership Skills and Experience Education, Licensures, & Certifications BA/BS degree or the equivalent amount of education and directly related experience Years of Experience (Required & Preferred) Two years of experience in vendor management or related field, preferred Clinical or administrative health care experience, preferred Required Job Skills Strong program and project management capabilities across multiple concurrent initiatives with ability to prioritize tasks effectively Advanced contract development and SLA/PG interpretation skills; ability to translate legal terms into operational controls. Strong analytical and problem-solving skills, including SLA/PG development, performance analysis, and executive reporting Exceptional communication and negotiation skills, with the ability to influence without authority Proven ability to manage risk, ambiguity, and cross-functional dependencies Strong interpersonal and relationship building skills Preferred Job Skills Understanding of vendor management best practices and regulation Knowledge of contract law and regulations preferred Pay Transparency MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role. We do not request current or historical salary information from candidates. $93,667.00-$124,576.75 MVP's Inclusion Statement At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration. MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam-era or special disabled Veteran or other legally protected classifications. To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at hr@mvphealthcare.com. At MVP Health Care, we're more than a health insurance company—we're a mission-driven organization committed to creating a healthier future for all. We believe in the power of innovation, collaboration, and continuous improvement to drive meaningful change.