Job Description
As a Carrier Services Specialist your primary function will be to process broker requests to enter new and verify existing IEL carriers. You will act as the liaison between the sales team and the carriers we partner with to transport goods for the customer. Carrier setup and verification is a critical and time sensitive element to IEL's business and is counted on to provide excellent service to both internal and external partners. This position is a member of the Carrier Services department and reports to the Carrier Services Supervisor. Position Description (Essential Duties & Responsibilities): Process Broker requests to unlock and verify existing IEL carriers in a timely manner Display working knowledge of IEL carrier setup and verification procedures Review TMS and identity information that needs to be updated or verified Work with Carriers' insurance provider to verify IEL coverage requirements are met Review proper external carrier verification websites for any information relevant to IEL processes, Safer Watch, Carrier411, and Internet Truckstop among them Identify and communicate with management and broker when criteria are not met such as such as active DOT authority, IEL minimum insurance requirements, and ability to verify carrier identity Provide feedback to management regarding ways to improve process Assist managing a database of over 45,000 carriers Handle additional duties as needed
Knowledge/Skills/Experience:
Basic (Required) High school degree or GED Basic knowledge of Microsoft Office Some data entry and customer service experience Work well in fast paced team settings Ability to work on multiple tasks in a time sensitive environment Comply with company procedures and escalate issues as needed Preferred:
Transportation or logistics related work experience Knowledge of commercial insurance Familiarity with a transportation management software Basic understanding for FMSCA and Department of Transportation or other transportation related regulatory bodies We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at HR@intxlog.com or call 1-888-374-5138 ext. 4. US Based Employees - At IEL, we are committed to providing equal employment opportunities for all persons, regardless of age, ancestry, color, religious creed (including religious dress or grooming practice), family and medical care leave status, disability (mental and physical) including HIV and AIDS, marital status, medical condition (including cancer and genetic characteristics), genetic information, military status, protected veteran status, status as a victim of domestic violence or stalking, familiar status, national origin, race, sex, pregnancy, childbirth, breastfeeding or related medical condition, gender identity or expression, sexual orientation and or any other category protected by law. Founded in 2007, Integrity Express Logistics is a family-owned company with over 30 years of logistics experience. Our overall mission is to live up to our company name. We earn our customer's trust through innovative technology and operational efficiency to customize logistics solutions. We focus on customer relations and hiring the best, most-driven and highly motivated employees. Together this formula has carried IEL to where we are today. Integrity At IEL, integrity means always doing the right thing—even when it's hard or when no one is watching. It's about honesty, respect, open communication, and putting people first. We act with maturity, work hard, and stay reliable. We measure our actions by asking, 'What if a customer saw you?' Integrity means accountability and improvement. We continuously work to get things right, and when we cannot or do not, we use those situations as opportunities for improvement toward our greater purpose. Customer First Customer First means putting our customers at the heart of every decision. We embrace the challenge of solving their most critical problems, act with urgency, and deliver consistent, exceptional service. We treat our customers' freight as a privilege to move, going above and beyond to create true partnerships built on impact and trust. Pursuit of Excellence Pursuit of Excellence means striving for the highest standards in all we do, with a positive attitude and relentless work ethic, even on tough days. It's about raising the bar daily through exceptional operations, disciplined execution, and proactive problem-solving. We believe in actions over words, clear communication, dependability, and leading by example—showing up with purpose, mastering our craft, and earning trust through what we deliver. Growth Culture Growth Culture at IEL means embracing a mindset of continuous improvement—day by day, year over year. We stay disciplined, work hard without seeking credit, and stay focused on shared goals. Growth takes many forms:
personal development, character, leadership, financial, or operational. Whatever the measure, we never settle—we stay curious, motivated, and relentless in the pursuit of progress for ourselves, our teams, and our company. Warning:
Be aware, there has been an increase of targeted recruitment scams perpetrated by bad actors falsely providing job offers on behalf Integrity Express Logistics, LLC to candidates as a means of obtaining personal information. Note that IEL will always interview candidates via live in-person meetings, phone calls and/or video calls before an offer would be extended. Also, be sure to check that communication is coming from an @intxlog.com email address.
