Dispatcher In Waste & Recycling Industry

The Dispatcher is responsible for coordinating daily waste collection and recycling routes to ensure efficient, timely, and cost-effective service delivery. This role acts as the communication hub between drivers, customers, and operations teams, making real-time decisions to resolve service issues, optimize routes, and maintain productivity across the fleet. Key Responsibilities Route Coordination & Scheduling Assign and dispatch daily routes for residential, commercial, and roll-off drivers Monitor route progress throughout the day using GPS and routing systems Adjust routes in real time due to delays, breakdowns, weather, or service issues Ensure all scheduled pickups are completed efficiently and on time Driver Communication & Support Serve as primary point of contact for drivers during routes Provide directions, service updates, and troubleshooting support Handle missed stops, overloaded containers, and customer service requests Coordinate replacement trucks or drivers when needed Operations Coordination Work closely with operations managers, supervisors, and customer service teams Communicate service changes such as new starts, cancellations, or container swaps Ensure proper documentation of route exceptions and service issues Data & System Management Use dispatch and route optimization systems to track fleet performance Enter updates into routing software and maintain accurate service records Analyze route efficiency and recommend improvements Problem Solving & Issue Resolution Respond quickly to service disruptions (traffic, equipment failure, missed pickups) Resolve customer complaints related to service timing or completion Escalate complex operational issues to management when necessary Required Qualifications High school diploma required; associate degree preferred 1-3 years of dispatch, logistics, transportation, or operations experience Strong multitasking and real-time decision-making skills Excellent communication and problem-solving abilities Ability to work in a fast-paced, high-pressure environment Preferred Experience (Waste Industry) Experience with waste, recycling, or transportation logistics Familiarity with route-based service operations (front-load, roll-off, residential) Knowledge of dispatch systems (e.g., routing software, GPS fleet tracking tools) Understanding of driver workflows and CDL operations Tools & Systems Route optimization and dispatch software (e.g., AMCS, Routeware, RTA, Fleetmatics) GPS fleet tracking systems Microsoft Excel / reporting tools Customer service and ticketing systems Work Environment Office-based role in a fast-paced operations center Constant communication with drivers in the field High-volume, time-sensitive environment (especially mornings and mid-day peaks) Occasional overtime depending on operational demands If interested in this role, apply and send resume to josiah.woodman@gogpac.com