Supply Chain Delivery Professional & Security Focal

Introduction A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. Your role and responsibilities The Supply Chain Delivery Professional is responsible for leading day‑to‑day operational delivery for supply chain in support of Business Process Outsourcing (BPO) clients, ensuring reliable business process mapping, integrations, stable transaction flows, and consistent service-level performance. This role oversees solutioning, implementation and security components of a traditional supply chain outsourcing agreement. The position includes consulting-style client management responsibilities such as financial management of delivery engagements, relationship management, and coordination across cross-functional teams. The role also supports the delivery and operationalization of AI tools and automation solutions that enhance supply chain operations.

Key Responsibilities:

Client Delivery & Relationship Management

• Serves as the primary operational contact for supply chain and BPO clients, ensuring alignment between client expectations and delivery outcomes.
• Manages client relationships through regular status updates, performance reviews, and proactive communication during incidents or operational changes.
• Oversees financial management of delivery engagements, including forecasting, budgeting, tracking operational hours, and supporting billing accuracy.
• Supports consulting-style engagement activities such as requirements validation, operational readiness planning, and solution recommendations.
• Collaborates with cross-functional teams (Engineering, Security, Product, Partner Onboarding, and Account Management) to ensure seamless delivery. Operational Leadership & Team Management
• Establishes performance expectations, monitors KPIs, and drives operational excellence across incident, problem, and change management activities. Production Support Oversight
• Ensures timely communication to clients and stakeholders, accurate incident documentation, and comprehensive root-cause analyses.
• Works cross-functionally to resolve ongoing production issues and eliminate recurring failures. Supply Chain & BPO Operational Delivery
• Ensures stable, accurate, and timely processing of supply chain transactions, integrations, and communication flows.
• Supports onboarding and operational readiness for new clients, trading partners, and integration endpoints.
• Ensures SLAs are met and drives improvements to reliability, throughput, and partner satisfaction. AI Tools & Automation Delivery
• Supports delivery and operationalization of AI tools and intelligent automation solutions across production environments.
• Validates AI-driven operational workflows, monitors performance, and collaborates with product and engineering teams on enhancements.
• Identifies use cases where automation or AI agents can reduce manual work, improve SLA performance, or enhance incident response.
• Develops playbooks, training, and operational processes for team adoption of AI tools. Infrastructure Oversight & Upgrade Planning
• Partners with Engineering and Systems teams to plan, test, and execute infrastructure upgrades and migrations.
• Ensures alignment of upgrade paths with business needs, compliance requirements, and lifecycle timelines. Security Focal Responsibilities
• Acts as the primary point of contact for audits, compliance reviews, and security assessments.
• Ensures adherence to security policies, encryption requirements, access controls, and regulatory standards.
• Reviews and approves security-related changes such as firewall updates, certificate renewals, and hardening procedures.
• Partners with Security teams to assess risks, address vulnerabilities, and implement security improvements.

Your primary responsibilities will include:

Manage Project Plans:

Develop and manage project plans, budgets, and resource allocation to ensure successful project delivery. This includes overseeing project timelines, milestones, and dependencies to meet Client expectations.

Oversee Solution Development:

Lead the development and implementation of process solutions that meet Client needs, ensuring compliance with financial deliverables and objectives.

Ensure Financial Compliance:

Manage financial planning, forecasting, and close processes to ensure compliance with Client financial objectives and regulatory requirements.

Influence Client Actions:

Use strategic vision to influence Client actions and decisions, ensuring alignment with project goals and financial objectives.

Deliver High-Quality Solutions:

Ensure the delivery of high-quality solutions that meet Client expectations and financial objectives, while maintaining a focus on cost-effectiveness and timeliness.

• Expert Knowledge in

Project Management Methodologies:

Experience with various project management methodologies, including SEI/CMM, and emerging technologies related to the Client's industry.

Financial Planning and Forecasting:

Experience in financial planning, forecasting, and close processes to ensure compliance with financial objectives and regulatory requirements.

Technical Architectures:

Experience with technical architectures related to the Client's industry, enabling the development and implementation of process solutions.

Financial Modeling:

Experience with financial modeling, ensuring alignment with project goals and financial objectives.

Strategic Vision:

Experience in influencing Client actions and decisions, ensuring alignment with project goals and financial objectives through strategic vision. Required education High School Diploma/GED Preferred education Bachelor's Degree Required technical and professional expertise Qualifications

• 5-8 years of experience in Supply Chain Operations, IT Operations, Technical Support, or BPO delivery environments.
• Experience in consulting-style client management including relationship management, engagement support, budgeting, and financial oversight.
• Strong leadership experience supervising technical or operational teams.
• Hands-on understanding of connectivity protocols (sFTP, FTPS, HTTPS, AS2, REST APIs).
• Experience supporting supply chain integrations, BPO workflows, EDI/API transactions, or high-volume client delivery.
• Experience delivering or supporting AI tools, automation solutions, or AI‑driven operational workflows.
• Experience with audits, compliance, and security governance.
• Excellent communication, stakeholder management, and incident-coordination skills.
• Knowledge of AI Agents or AI-driven automation solutions is a plus.

As a

Delivery Manager:

Finance, you will oversee the development and implementation of process solutions that meet Client needs. You will manage project plans, budgets, staffing, and resources to ensure timely and cost-effective delivery. Preferred technical and professional experience

Emerging Technologies Knowledge:

Experience with emerging technologies related to the Client's industry, enabling the development and implementation of process solutions that meet Client needs.

Industry-Specific Technical Architectures:

Experience with technical architectures related to the Client's industry, allowing for effective solution development and implementation.

Advanced Financial Modeling:

Experience with advanced financial modeling techniques, ensuring alignment with project goals and financial objectives. IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
• Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long
• term disability coverage, and opportunities for performance based salary incentive programs
• Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
• Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
• Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship. The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. Job Title Supply Chain Delivery Professional & Security Focal Date posted 29-Jun-2026 Job

ID 122099

City / Township / Village Irvine, Denver State / Province Colorado, California Country United States Work arrangement Hybrid Area of work Project Management Employment type Regular Contract type Regular Projected Minimum Salary per year 86,800.00 Projected Maximum Salary per year 130,200.00 Position type Professional Travel required Up to 40% or 2 days a week (home on weekends

• based on project requirements) Company (0147) International Business Machines Corporation Shift General (daytime) Is this role a commissionable/sales incentive based position?

No