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Job Description
Order Management Specialist at ektello Order Management Specialist at ektello in Richardson, Texas Posted in 2 days ago.
Type:
full-time
Job Description:
Location:
Plano, TX (
Onsite Employment Type:
12 + month contract to (hire + multi-extension capability)
Rate:
32.00 /hr. W2 About The Role Seeking a detail-oriented, proactive, and highly organized Order Management Specialist to join our team. In this role, you will be responsible for managing and maintaining a diverse account portfolio, ensuring seamless order entry, and executing accurate processing within our ERP system. You will act as a critical bridge between various internal departments-including Sales, Supply Chain, Logistics, and Finance-to ensure timely order fulfillment, strict policy compliance, and continuous process improvement. If you thrive in a fast-paced environment and love solving complex operational puzzles, we want to hear from you!
Key Responsibilities Order Processing & Portfolio Management System Execution:
Ensure all customer orders are successfully received, validated, and submitted in NERP via EDI, SPACE, or manual methods, strictly adhering to company policies.
Portfolio Oversight:
Manage a portfolio of 50+ high-volume accounts, handling purchase order (PO) revisions, tracking delivery dates, and processing sales returns.
Data Integrity:
Update and meticulously maintain customer and order data to guarantee absolute accuracy across all platforms.
Act as the primary point of contact to identify, troubleshoot, and resolve order-related discrepancies, pricing issues, and customer inquiries promptly.
Chargeback Validation:
Review, analyze, and validate price adjustment chargeback claims in close collaboration with Finance and Sales teams.
Fulfillment Alignment:
Partner daily with Sales, Supply Chain, Logistics, and Customer Service to ensure efficient, on-time order delivery.
Reporting & Continuous Improvement Analytics:
Generate and analyze critical reports on open orders, price discrepancies, shipped orders, and aged inventory to support data-driven decision-making.
Special Projects:
Support the broader team on strategic projects, system integrations, and process optimization initiatives as needed.
Role Requirements & Skills Education & Experience Degree:
Bachelor's degree in Business, Supply Chain, Logistics, or a related field.
Experience:
3-5 years of dedicated experience in order management, customer operations, or a closely related supply chain function.
Technical Expertise Systems:
Proven proficiency in SAP and EDI for high-volume order processing.
Software:
Advanced skills in the Microsoft Office Suite, specifically Excel (VLOOKUPs, pivot tables, formulas), Word, and PowerPoint.
Industry Tools:
Knowledge of builder systems such as Supply Pro and KOVA is highly preferred.
Soft Skills & Core Competencies Communication:
Exceptional written and verbal communication skills for cross-functional and client-facing collaboration.
Problem-Solving:
Strong critical thinking abilities with a knack for identifying root causes and implementing effective solutions.
Execution:
Highly self-motivated, able to work independently, multitask efficiently, and deliver high-quality results under tight deadlines. #IND
