Production Planner/Customer Service Representative

Production Planner/Customer Service Representative 2.6 2.6 out of 5 stars 2050 Constitution Avenue, Hartford, WI 53027 From $70,000 a year - Full-time Accurate Fabrication 12 reviews From $70,000 a year - Full-time Position Summary The Production Planner / Customer Service Representative serves as the primary liaison between customers and internal operations, ensuring customer requirements are accurately communicated, production schedules are effectively managed, and orders are delivered on time. This role requires exceptional organizational skills, strong communication abilities, and the ability to coordinate multiple priorities in a fast-paced manufacturing environment. The ideal candidate possesses advanced planning, scheduling, problem-solving, and customer relationship management skills. This position plays a critical role in balancing customer requirements, production capacity, material availability, and delivery commitments to ensure overall business success. Essential Duties and Responsibilities Customer Service Serve as the primary point of contact for assigned customer accounts. Process customer orders, revisions, and inquiries accurately and efficiently. Communicate order status, lead times, delivery schedules, and potential delays. Build and maintain strong customer relationships through professional and responsive service. Resolve customer concerns and issues while coordinating solutions with internal departments. Review customer forecasts and demand changes to support production planning. Ensure customer requirements, specifications, and expectations are clearly communicated to operations. Production Planning & Scheduling Develop and maintain production schedules based on customer demand, capacity, and material availability. Coordinate with manufacturing, purchasing, shipping, and quality departments to ensure timely order fulfillment. Monitor production progress and adjust schedules to address changing priorities. Analyze workload and capacity to optimize production efficiency and resource utilization. Review inventory levels and material requirements to support production plans. Identify potential bottlenecks and proactively implement corrective actions. Maintain accurate planning data within ERP/MRP systems. Order Management Enter and manage customer orders in ERP systems. Review purchase orders for accuracy, pricing, delivery requirements, and specifications. Coordinate engineering changes, revisions, and special customer requests. Track open orders and ensure commitments are met. Generate and maintain reports related to order status, production schedules, and customer performance metrics. Continuous Improvement Participate in process improvement initiatives focused on customer satisfaction and operational efficiency. Recommend improvements to planning, scheduling, and communication processes. Support company goals related to on-time delivery, quality, productivity, and customer retention. Qualifications Required Associate or bachelor's degree 5+ years of experience in manufacturing planning, scheduling, customer service, or a related role. Strong understanding of manufacturing processes and production flow. Experience working with ERP/MRP systems. Proficiency in Microsoft Office, particularly Excel. Excellent organizational, time management, and multitasking abilities. Strong verbal and written communication skills. Ability to analyze data and make informed decisions under changing conditions. Preferred Experience in metal fabrication, machining, welding, or sheet metal manufacturing environments. Knowledge of lean manufacturing principles. Experience with demand forecasting and inventory management. Familiarity with JobBOSS, TRAMS, or similar manufacturing software systems. CPIM certification from ASCM (formerly APICS). Key Competencies Customer Focus Production Planning & Scheduling Problem Solving Attention to Detail Communication Prioritization Decision Making Team Collaboration Analytical Thinking Adaptability Physical Requirements Ability to sit, stand, and walk throughout the workday. Frequent use of computers and office equipment. Occasional visits to the manufacturing floor requiring the use of appropriate PPE.

Pay:

From $70,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person