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Transportation DMV Specialist Lead - Kanawha County
Job
West Virginia Department of Transportation (WV)
Charleston, WV (In Person)
Full-Time
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Job Description
- Disclaimer-if the position is filled after July 1, 2026, then the job opportunity will not be in the classified service
- The Transportation DMV Specialist Lead, under general supervision, in a lead capacity, performs full-performance work in a front-line capacity overseeing the DMV Specialists in the Division of Motor Vehicles Headquarters.
Pay Grade:
11- Monitor employees' customer calls to ensure effective, efficient customer service.
- Trains new and existing employees on motor vehicle laws, policies, and procedures.
- Assist DMV Specialists with complex issues relating to customer calls and/or complaints, and as necessary, take the call to resolve the issues.
- Communicate with Regional Office operations as appropriate regarding customer issue(s) for resolve.
- Assist with maintenance of spreadsheets and weekly reports pertaining to the business operations.
- Assist DMV Specialists with checking pending work, explains rejections, and assists with any service issues, including lost work.
- Compose correspondence to the DMV Regional Offices and other sections within the agency to facilitate customer interaction.
- Assist management with administrative functions of the section as necessary.
- Knowledge of federal guidelines, motor vehicle law, rules, and regulations
- Ability to interpret rules and regulations
- Must have the ability to multi-task
- Excellent communication and presentation skills, and the ability to problem solve
- Knowledge of basic computer skills in order to navigate the DMV systems for processing
- Ability to establish and maintain effective working relationships with other employees and the public
- Ability to evaluate data and implement/recommend appropriate action
- Ability to comprehend and effectively carry out oral and/or written directions
- Ability to learn and process multiple types of transactions in the DMV system
- Ability to assist a high volume of customers/calls daily
REQUIRED TRAINING/EDUCATION
- Graduation from standard high school or the equivalent.
REQUIRED EXPERIENCE
- Three (3) years of full-time experience in public contact work, sales, cashiering, or bookkeeping, or two years of full-time or equivalent part-time experience with the Division of Motor Vehicles.