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Senior BD Specialist(Mandarin required)
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Gofo Inc
Chino, CA (In Person)
$80,000 Salary, Full-Time
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Job Description
Senior BD Specialist(Mandarin required) Gofo Inc - 2.1 Chino, CA Job Details Full-time $60,000 - $100,000 a year 4 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance Flexible schedule Qualifications Mandarin Business analysis Process improvement Freight forwarding logistics Data analytics Cross-functional collaboration Cross-functional team management Logistics sales Cross-functional communication Full Job Description 【岗位职责】 1. 维护现有大客户关系，定期回访客户，了解客户的物流需求变化、使用体验及意见反馈，及时协调解决客户在物流服务过程中遇到的各类问题，确保客户满意度和忠诚度，降低客户流失率。 2. 为客户量身定制个性化的跨境最后一公里物流解决方案，向客户清晰、准确地介绍和推销公司定制的物流方案，展示方案的优势、价值以及相较于竞争对手的差异化亮点，促成合作意向并签订物流服务合同，完成销售任务指标，提升公司的业务营收。 3. 全程跟进物流项目的执行情况，实时监控包裹的配送状态、清关进度等关键环节，及时发现并处理可能出现的延误、货损、清关障碍等突发问题，保障货物按时、安全送达客户指定的目的地。 4. 将从市场和客户处获取到的对于物流服务新需求、改进意见等反馈给公司内部相关部门，推动公司服务产品的优化升级，提升公司在尾程派送业务市场的竞争力。 5. 通过数据分析挖掘潜在的业务拓展机会、成本优化空间以及客户服务提升点，为制定针对性的营销策略和服务改进措施提供数据支持。 【任职要求】 1. 全日制大专及以上学历，物流、市场营销等相关专业优先； 2. 具备 3-5 年以上跨境物流行业销售或管理工作经验，有跨境物流领域相关经验者优先考虑。3. 具备出色的沟通能力，能够与不同层级的客户进行有效的沟通交流，准确理解客户诉求并清晰传达公司的服务理念和方案内容。 4. 善于协调公司内部各部门之间的工作关系，具备较强的组织协调能力和团队合作精神，确保跨部门项目能够高效、顺畅地推进。 5. 保持积极的工作心态，高效完成各项工作任务。 【Job Responsibilities】 1. Maintain relationships with existing major clients, conduct regular follow-ups to understand changes in their logistics needs, user experience, and feedback, and promptly coordinate and resolve various issues encountered by clients during the logistics service process to ensure customer satisfaction and loyalty, and reduce customer churn. 2. Tailor personalized last-mile cross-border logistics solutions for clients, clearly and accurately introduce and promote the company's customized logistics solutions to clients, showcasing the advantages, value, and differentiated highlights compared to competitors, facilitating cooperation intentions and signing logistics service contracts, achieving sales targets, and increasing the company's business revenue. 3. Follow up on the execution of logistics projects throughout the entire process, monitor the delivery status of packages, customs clearance progress, and other key aspects in real time, promptly identify and handle potential delays, damage, customs clearance obstacles, and other unforeseen issues, ensuring that goods are delivered to the client's designated destination on time and safely. 4. Feedback from the market and clients regarding new demands and improvement suggestions for logistics services to relevant departments within the company, promoting the optimization and upgrading of the company's service products and enhancing the company's competitiveness in the last-mile delivery business market. 5. Through data analysis, uncover potential business expansion opportunities, cost optimization potential, and customer service improvement points to provide data support for developing targeted marketing strategies and service improvement measures.