Inventory Analyst

Inventory Analyst Form 10 Group Inc - 3.1 Tampa, FL Job Details Full-time $26 - $29 an hour 1 day ago Qualifications IT asset management Data reporting Data quality monitoring Pivot tables Productivity software Data validation Cross-functional collaboration Equipment inventory management Cross-functional communication Excel data analysis

Full Job Description Job Title:

Inventory Analyst Department:

Enterprise Services FLSA Classification:

Non-exempt Reports To:

Infrastructure Operations Manager

ROLE SUMMARY/OBJECTIVE

The Inventory Analyst is responsible for accurate tracking, movement, and documentation of serialized IT assets and RMA (Returned Merchandise Authorization) activity across Form 10's national operations. This role serves as the administrative owner of inventory governance in ServiceNow—ensuring chain-of-custody accuracy, timely RMA processing, and audit-ready records—while partnering closely with Field Operations, logistics, and vendors.

ESSENTIAL DUTIES AND FUNCTIONS

Monitor, validate and manage ServiceNow cases and asset records that include serialized inventory (validate serial numbers, statuses, locations, and ownership), resolve discrepancies and escalate issues as needed. Execute inventory movements in ServiceNow to maintain accurate chain-of-custody and auditable history across technicians, offices, warehouses, depots, and vendors. Initiate and administer

RMAs:

set RMA status, coordinate shipping documentation, capture RMA numbers, and reconcile repaired/replaced equipment upon return. Coordinate national inventory flow to support deployments, break/fix, and replacements; partner with regional leadership to prioritize urgent needs. Investigate inventory discrepancies, missing assets, and data quality issues; resolve when possible and escalate risks promptly. Generate inventory/RMA reporting to support operational visibility, finance reconciliation, and audit requests. Maintain SOP (Standard Operating Procedure) adherence and continuously improve inventory governance processes and documentation. Adherence to SOP's is mandatory. Failure to comply may result in inventory inaccuracies, audit findings, or asset loss. Manage all inventory movements in ServiceNow, ensuring accurate location, status, ownership, and auditable chain of custody. Administer RMAs by identifying repair/return needs, coordinating shipments, capturing RMA data, and validating returned or replaced assets. Coordinate national inventory distribution to support deployments, repairs, and replacements. Produce inventory and RMA reports and support audits with complete movement and custody records. Analyze complex data to identify trends, maintain high accuracy in records, and communicate findings with cross-functional teams and management. Other duties as required or requested.

SUPERVISORY RESPONSIBILITIES

Does this job have supervisory responsibilities for staff? Yes No

MINIMUM EDUCATION, EXPERIENCE, AND ABILITIES 3-5

years of hands-on inventory management experience, preferably in a national or multi-location environment with serialized assets and strict chain-of-custody requirements. Experience working in ServiceNow preferred, specifically with Inventory, Asset Management, and RMA workflows; ability to accurately maintain asset records, movements, statuses, and documentation. High proficiency in Microsoft Office, with advanced Excel skills (reporting, data validation, reconciliation, pivot tables, and inventory tracking spreadsheets). Strong understanding of RMA processes, including asset repair workflows, return authorizations, vendor coordination, and audit-ready documentation. Demonstrated ability to maintain accurate, auditable records and support inventory audits, compliance reviews, and leadership reporting. Exceptional attention to detail with a focus on data accuracy, system integrity, and process adherence. Strong organizational and time-management skills, capable of handling multiple inventory streams and priorities simultaneously. Effective written and verbal communication skills, with the ability to work cross-functionally with Field Operations, Service Desk, vendors, and leadership. Comfortable working as the central administrative owner of inventory governance and system accuracy, independently and with minimal supervision.

TRAVEL REQUIREMENTS

This position is based at our Tampa HQ office and will not generally travel to other work sites

CERTIFICATES, LICENSES, REGISTRATIONS N/A PHYSICAL DEMANDS

: Lifting of up to 30 lbs. may be required to complete inventory assessments.

WORK ENVIRONMENT

This position is based 100% in office/warehouse, 5 days a week. Form 10 Group, Inc., is a Service Disabled, Veteran Owned, Small Business (SDVOSB). Our team's mission is to help our public sector agency customers become the most technologically advanced and efficient organizations possible so they can best serve their citizens, residents, and constituents. We are a premier provider of outsourced professional IT Services to large corporations serving the public sector and government agencies alike, nationwide. Come join a growing and dynamic team! For information on Form 10 Group, visit our website at Form 10 Group - The complete IT solutions company. Form 10 Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression , or any other characteristic protected by federal, state or local laws. Form 10 Group is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please reach out to us by the "contact us" section of our website at www.form10.com. Form 10 Group is committed to growing a workforce free of discrimination, harassment and retaliation and maintaining a drug-free workplace. Form 10 Group is an E-Verify employer, for more information please visit www.e-verify.gov.