Customer Logistics Analyst

Customer Logistics Analyst#26-08044 $16.65-$17.85 per hour Roswell, GA All On-site Job Description Our Client, a Consumer Goods company, is looking for a Customer Logistics Analyst for their Roswell, GA/ Hybrid location.

Responsibilities:

Manage customer's purchase orders and process transactions utilizing SAP through the entire order fulfillment process in an accurate and timely manner and continue to build proficiency in SAP and other order management tools Oversee the management and operation of the OCR tool, ensuring accurate and timely processing of PDF manual orders. This includes verifying order details, inputting data, and maintaining records to ensure seamless order fulfillment. Handle the manual entry of any other orders not generated using the OCR tool. This involves detailed data entry, validation of order information, and coordination with KCP customer care team to ensure orders are processed efficiently, timely and accurately. Identify and execute opportunities to leverage OCR to further automate these. Build and maintain strong working relationships with internal/external customers, such as transportation, pricing and distribution teams and other cross functional teams Collaborate and own daily communication and resolution of order management and supply chain issues by addressing queries from internal/external customers Coordinate with internal Customer Care teams on customer return/cancellations, quality complaints, overages, shortages and damages

Achieve Key Performance Indicators:

order entry cycle time and phone metrics (quality and availability) Support/assist process improvements to help streamline processes. Embrace LEAN culture Responsible for learning KCP products in order to understand the customers' needs and provide quality service to customers Support the achievement of all departmental objectives by attending team meetings and all related training Maintain a high level of customer service in all aspects of the job functions. Act as a liaison between sales, distribution, planning, and marketing

Requirements:

Bachelor's Degree or a minimum of 3 years of related experience Proficient in MS Office Suite (Outlook and Word) Experience in a customer facing role and/or supporting customers over the phone or customer facing and proven ability to satisfy customer expectations Strong verbal and written communication Strong organizational and interpersonal skills Ability to work in a team environment Strong multi-task skills addressing emails and completing order entry in a fast-paced environment Able to build sustainable relationships (internal and external customers) Experience with customer service either phone or customer facing. Why Should You Apply? Health Benefits Referral Program Excellent growth and advancement opportunities ICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.