Cartage Agent

Cartage Agent Expeditors - 3.5 Carteret, NJ Job Details Full-time $50,000 - $55,000 a year 7 hours ago Benefits Employee stock purchase plan Paid holidays Health insurance Life insurance Referral program Qualifications Operational cost reduction Service scheduling Logistics customer service Mid-level Incident Escalation Supply chain transportation management Dispatching Key Performance Indicators Transportation management Internal employee customer service Continuous improvement Distribution management Quality improvement Vendor communication Organizational skills Logistics company experience Carrier management Escalation handling Custom report preparation Full Job Description Company Description Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! Job Description The cartage agent is responsible for tactical execution of all cartage related operations within a district. The district's cartage program includes working across all products to support consolidations/deliveries/pickups/appointments of import, domestic, and export shipments. Collaboration with district warehouse operations and service providers is another key area of responsibility. As a cartage agent, customer service to both internal and external customers, must be of the highest quality.

KEY RESPONSIBILITIES

PICKUP & DELIVERY

OPERATIONS - CENTRALIZED DISPATCHING

Support pickup & delivery within the district. Proactively communicates with product. Daily focus on meeting established KPI for the district cartage program. Liaison between product and cartage provider Prepare periodic reports and present such reports to branch management. Manage process of diversion to outside carriers as needed. Assist in developing new strategies for maintaining or improving quality-of-service. Manage process for documenting and communicating accessorial charges. Focus on increasing profit and minimizing costs. Exception management and resolve issues quickly. Daily tasks of dispatching and scheduling appointments. Coordinate daily activities with warehouse team. Serve as escalation path for operations when local PU/D challenges arise and communicate resolutions. Be a role model of integrity and pride for all employees. Qualifications 2+ years transportation, local PU/D, distribution, or related logistics experience preferred. Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. Strong facilitation and problem resolution Strong organizational skills, ability to juggle multiple priorities effectively. Attention to detail and an ability to follow through with tasks. Drive for continuous improvements. Assist management in highlighting value of the relationship to the service provider as well as our branch. Additional Information Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time Health Plan:

Medical Life Insurance Employee Stock Purchase Plan Training and Personnel Development Program Growth opportunities within the company

Employee Referral Program Bonus Salary:

$50,000 - $55,000