Senior Techno Functional Analyst

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Position Summary:

The Senior Techno-Functional Analyst will focus on a supply chain suite of capabilities, including Demand Planning, Replenishment Planning, Inventory Optimization, and Order Optimization. This is a high-visibility, autonomous opportunity perfect for a technical professional eager to take full operational ownership of a modern supply chain tech stack as a Subject Matter Expert. The Senior Techno-Functional Analyst works closely with business users to understand the processes and requirements, translating them into artifacts to create solutions. This role engages in projects of all sizes and monitors/configures the application to enable all essential software features for optimal performance. It is the ideal role for a consultative problem-solver who wants to actively challenge business assumptions, design complex enterprise processes, and advise leadership.

What you will do:

Routine Day Balance:

Your time will roughly be divided into functional design, hands-on tech stack, on-call break fix, project work, and working with business partners. o9

Platform & Tech Stack SME:

Function as a key SME for system availability, stability, and value realization within the o9 platform. Direct internal technologies (including dbt, BigQuery, Data Lake, GCP, and Certified Datasets) to build and maintain secure, performant, and stable systems.

Strategic Translation & Requirement Engineering:

Elicit domain requirements using interviews, document analysis, and workflow analysis. Understand complex customer business needs and translate them into actionable artifacts for IT staff, Product Owners, and SaaS vendor support teams.

Consultative Pushback:

Drive and actively challenge business users on their assumptions regarding how they will successfully execute their plans. Break down high-level information to identify the underlying true needs of user requests.

Process Design & Optimization:

Configure and tune applications for optimal performance, approaching problems with an awareness of key metrics (forecast accuracy, inventory turns, service levels) that must be balanced.

Ownership & Leadership:

Successfully engage in multiple large initiatives simultaneously, absorbing break fix volume while driving long-term strategic Center of Excellence (CoE) initiatives. Mentor less-experienced analysts and occasionally serve as a project team leader.

When you will work:

Monday to Friday, 8am to 5pm plus an on-call requirement (1 week on call every 3 to 4 weeks).

Hybrid schedule:

4 days in the office in Wyoming, MI with 1 day remote. What you'll bring to the table: Bachelor's Degree in Computer Science, Information Technology, or a related field required. Five to eight years of previous analysis, software development, or relevant experience required. Technical Acumen (Must-Have): Direct, proven experience working within a modern tech stack (dbt, BigQuery, Data Lake, GCP, Certified Datasets). Supply Chain Expertise (Must-Have): Deep understanding of demand planning and replenishment activities.

Vendor Management:

Proven experience managing and collaborating with SaaS vendors.

Independent Problem Solving:

Highly motivated to engage in multiple large initiatives simultaneously with little to no oversight.

Communication:

Excellent verbal and written communication skills; able to interact professionally and clearly with executives, managers, developers, and diverse subject matter experts.

BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US!

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process. Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talent@gfs.com and use the words "Accommodation Request" in your subject line. All Gordon Food Service locations are tobacco-free. Gordon Food Service is a drug-free workplace and conducts pre-employment drug tests. For more than 125 years, Gordon Food Service has delivered uncompromised quality and heartfelt service. From a butter-and-egg delivery service, it has grown into the largest family-operated foodservice business in North America. Today, the company serves customers from restaurants, to healthcare and education, across the U.S. and Canada through its distribution network and more than 180 retail stores.