Director of Service & Parts (Mining)

Director of Service & Parts Mining & Bulk Material Handling Industry We are seeking an experienced Service & Aftermarket leader to drive the growth and expansion of a large-scale Service & Parts operation focused within the mining and bulk material handling industries. This role will be heavily focused on developing and executing an After Sales growth strategy while maintaining a strong mine-site presence, expanding service offerings, growing spare parts revenue, and developing long-term customer relationships throughout the mining sector. The position will oversee Service Department operations while working closely with customers, engineering teams, mine maintenance personnel, vendors, and executive leadership. Key Responsibilities Define and execute the company's After Sales growth strategy within mining and material handling industries Grow spare parts sales and expand aftermarket service offerings Develop retrofit, modernization, and machine conversion opportunities for bulk material handling and mining equipment Maintain a strong presence at mine sites to identify business opportunities and strengthen customer relationships Build and expand networks of representatives and distributors throughout mining regions supporting commodities such as copper, gold, and coal Pursue opportunities to gain market share and service competitor equipment Perform on-site inspections of material handling equipment and provide operational consulting recommendations Lead the Service Department in: Mine-site inspections Installation support Commissioning and startup activities Equipment testing Maintenance support Technical troubleshooting Support customer operation and maintenance training efforts Assist with preparation of functional specifications and equipment assembly documentation Support equipment refurbishment and maintenance programs Monitor installation quality, assembly methods, and commissioning activities to ensure compliance with approved procedures Promote and enforce safe work practices while maintaining

OSHA & MSHA

standards Provide engineering teams with field feedback and recommendations for equipment improvements and design modifications Recommend updates to drawings, registers, and documentation as required Support ongoing business development efforts by identifying opportunities and helping secure new projects and clients Leadership & Business Responsibilities Lead and mentor Service Department personnel to ensure high-quality customer support and project execution Drive department goals, performance, and operational improvements Work closely with executive leadership on strategic growth initiatives Support customer relationship development and long-term client retention Contribute heavily to business development and market expansion efforts Required Background Bachelor's Degree in: Mechanical Engineering Structural Engineering Electrical / Controls Engineering Or equivalent related experience 10+ years of experience within engineering, construction, service, commissioning, or operations environments Strong understanding of: Material handling equipment Commissioning and startup procedures Field instrumentation and devices Equipment performance verification Maintenance and troubleshooting practices Experience reading and interpreting work plans and technical documentation Previous field or mine-site experience strongly desired Ideal Experience Mining industry experience Bulk material handling systems experience Service operations leadership experience Strong customer-facing and business development background Experience supporting commissioning, installation, and maintenance activities in heavy industrial environments Work Environment & Travel Office-based role with extensive field and mine-site interaction Frequent travel and extended stays at project and mine sites required Occasional evening and weekend work may be necessary depending on project schedules Additional Notes Strong leadership, communication, analytical, and business development skills are critical for success in this role Candidate should be comfortable working directly with customers, field teams, engineering groups, and executive leadership in a fast-paced industrial environment