Solution Manager

What You'll Be Doing:

Serve as the critical link between customer needs, market intelligence, and product innovation Conduct deep industry research and engaging directly with mining and oil & gas stakeholders to identify high-value opportunities in screening and separation technology Lead Voice of the Customer (VoC) discovery sessions with plant managers, process engineers, and industry stakeholders to uncover hidden pain points and translate technical challenges into clear market requirements Conduct exhaustive research into minerals processing verticals to identify unmet needs and scout new markets Partner with internal technical and R D teams to bridge the gap between complex customer needs and product development priorities, translation insights from the field to guide innovation initiatives Collaborate with analysts and product experts to provide industry-specific assumptions and ROI data required to validate new innovation projects Draft Market Requirements Documents (MRDs) that define market problems, use cases, and success metrics Monitor and synthesize key industry trends including ore grades, regulatory drivers, environmental pressures, and operating cost challenges to inform commercial and product strategy Maintain competitive intelligence on traditional and emerging competitors to support product positioning and innovation priorities across mining and oil & gas sectors Travel up to 30% of the time to customer sites, field locations, and mining operations to maintain direct market pulse and strengthen industry relationships What You'll Need to

Have:

3-5+ years of direct hands-on experience in minerals processing, mining engineering, or industrial manufacturing Deep technical and commercial knowledge of mining operations, ideally with direct experience working in mines or education from a mining-focused program Direct experience with wet/dry screening technology or separation equipment is highly preferred Proven ability to bridge complex engineering concepts and commercial value Exceptional written and verbal communication skills Demonstrated ability to conduct high-level discovery sessions and aggregate complex information into actionable insights for leadership and technical teams Bachelor's degree in Engineering (Mechanical or Mining preferred) or Business Strategy Demonstrated ability to quickly master new, complex industrial sectors and translate market knowledge into clear product requirements and business cases