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Job Description
Order Processing Manager Express Flooring - 4.0 Phoenix, AZ Job Details Full-time $80,000 - $90,000 a year 12 hours ago Benefits Health savings account Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Bereavement leave Life insurance Qualifications Employee onboarding Performance improvement leadership Automation Increasing staff retention rates Tooling Customer service Team leadership Standard Operating Procedures (SOPs) implementation 5 years Operational management Coaching NetSuite Order processing tools Employee retention Performance feedback (performance evaluation method) Team development Salesforce Cloud Analysis skills Professional development support Bachelor's degree Technology management Quality assurance standard operating procedures Implementing HR recruitment processes Sales management systems proficiency Data analytics Recruiting Leading team collaboration initiatives Scalability Data-driven problem-solving Implementing quality control processes for products Full Job Description The Order Processing Manager leads the Order Processing team and ensures sales quotes are converted accurately and on time into installation-ready orders. This role balances productivity, quality, customer service, and revenue protection while driving practical process improvements. The ideal candidate is a strong people leader with a history of improving workflows, reducing manual effort, and using technology to scale operations.
Location:
43rd
Ave & Washington Street Compensation:
$80-90k + Bonus Key Responsibilities Leadership & Team Development Lead, coach, and develop a team of 10-15 Order Processors. Recruit, onboard, train, and retain high-performing employees. Set performance expectations, provide feedback, and support development plans Build a culture of accountability, collaboration, and continuous improvement. Operations & Process Management Oversee daily order processing activities to ensure accuracy, quality, and timely completion. Serve as the department Subject Matter Expert (SME) for order processing systems, products, and workflows. Develop and maintain standard operating procedures and quality control processes. Resolve complex order and process issues. Partner with Sales, Installation, Design Consultants, and Operations teams to ensure orders are installation ready. Process Improvement & Technology Identify opportunities to automate manual order processing and administrative workflows. Support workflow tools, automation, and document processing solutions where they improve speed, accuracy, or scalability. Collaborate with business and technology teams to improve efficiency, scalability, and customer experience. Track results from process changes, including accuracy, adoption, and business impact. Lead continuous improvement initiatives that reduce manual effort and increase throughput. Performance & Analytics Monitor productivity, order accuracy, turnaround times, and service levels. Review key performance indicators (KPIs) to identify trends, risks, and improvement opportunities. Use data to improve team performance and operational outcomes. Ensure compliance with company policies, procedures, and quality standards. Qualifications Bachelor's degree preferred. 5+ years of leadership experience in operations, order processing, customer support, or a related field. Experience managing teams in a high-volume transactional or data entry environment. Proven history of improving processes, workflows, or team efficiency. Strong analytical, organizational, and problem-solving skills. Proficiency in Microsoft Office. Experience with estimating, floor plan, order management, ERP, NetSuite, CRM, or Salesforce systems preferred. Strong communication and leadership skills with the ability to influence change across teams. Success Measures Order accuracy and quality Team productivity and throughput Reduction in manual processing effort Process improvement adoption and results Installation readiness and on-time order completion Employee engagement and retention Internal customer satisfaction Operational efficiency and continuous improvement Benefits & Perks Comprehensive medical, dental, and vision plan options Health Savings Account (with HDHP enrollment) Health & dependent care flexible spending accounts Company-paid basic life insurance Voluntary supplemental life insurance Company-paid short-term disability insurance Voluntary long-term disability Company-paid Accident and Hospital Indemnity 401(k) with company match (Pre-tax & Roth options) Paid PTO, bereavement leave, and maternity leave 7 company-paid holidays Employee Assistance Program (EAP) About Us Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service. As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring, we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
