Operations Analyst III

Operation Analyst III (User Screening and Operations Specialist) Hybrid in Cupertino , CA 3 months contract with possible extension $40.00-$45.00/hr on w2 , DOE

JOB OVERVIEW

We are seeking a highly experienced and detail-oriented User Reporting and Screening Operations Specialist to drive the operational excellence and strategic growth of our online safety initiatives. If you are passionate about online safety, thrive in a fast-paced environment, and are eager to innovate beyond standard industry playbooks, we encourage you to apply.

Responsibilities:

Operational Strategy & Excellence:

Define, document, and continuously optimize global moderation and screening processes specifically tailored for online interpersonal safety, child safety, and illegal content.

Policy Operationalization:

Partner closely with Policy Leads to translate new policies into clear, actionable, and scalable operational plans, ensuring practical implementation across our moderation teams.

Regulatory Compliance:

Ensure operational processes meet stringent regulatory requirements globally, providing robust data readiness, supporting audits, and troubleshooting compliance-related issues.

Performance & Metrics:

Define, develop, and ensure the attainment of key performance indicators (KPIs) for user reporting and content screening, driving continuous improvement in efficiency and effectiveness.

Cross-Functional Collaboration:

Serve as a key operational partner, collaborating with Legal Counsel, Product & Engineering, Policy Leads, and Investigations teams to ensure seamless execution of safety initiatives.

Systems & Tools:

Provide insights and requirements to inform policy optimizations and the systems roadmap, working with Product Managers, Technical Engineering Program Managers, and Engineers to translate business needs into technical requirements for moderation tools and platforms.

Innovation:

Champion an innovative mindset, challenging conventional approaches to moderation and screening operations to develop best-in-class solutions.

Minimum Qualifications :

4+ years of experience enacting moderation or content screening operations. Proven track record of process, operational readiness, and workflow development in global operations, ideally covering multiple countries and languages. Ability to operationalize policies into clear, executable processes. Excellent cross-functional collaboration and communication skills, with the ability to influence and align diverse stakeholders. A hands-on approach, with a keen eye for detail and a commitment to operational excellence. #LI-SD9 Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors. Equal Employment Opportunity Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Fair Chance Employment Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances. Accommodations We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. Only applicable for

San Francisco Candidates :

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation