Site Operations Process Associate

Site Operations Process Associate Zipline - 4.4 South San Francisco, CA Job Details $100,000 - $120,000 a year 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Cross-functional collaboration Cross-functional communication Full Job Description About Zipline Zipline is the world's largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world's largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we've built to enable seamless, reliable, global operations. Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people's lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. About the Role We are hiring an Associate Operations Process Analyst to support the development of a data-driven operations environment. This role will focus on building dashboards, monitoring performance, and surfacing issues to the appropriate teams. You will help create visibility into operational health, identify trends or gaps, and ensure the right stakeholders are informed. This is a strong entry-to-mid level role for someone who is analytical, detail-oriented, and interested in how data can improve real-world operations.

Location:

This role is an in-person opportunity located at our South San Francisco, CA HQ. We will support relocation should you need it! What You'll Do Build & Maintain Operational Dashboards Create and update dashboards that track key operational metrics and performance Ensure dashboards are accurate, easy to use, and aligned with team needs Support improvements to reporting by refining metrics, definitions, and visualizations Help automate recurring reporting where possible Monitor Performance & Surface Issues Track operational metrics and flag anomalies, trends, or performance gaps Investigate basic drivers behind issues and provide initial context Escalate findings to the appropriate stakeholders for further action Support ongoing reporting for key operational reviews Support Ownership & Coordination Help identify and document owners for key metrics, dashboards, and workstreams Ensure issues and insights are visible to the right teams Assist in tracking follow-ups and maintaining visibility into open items Contribute to improving clarity around roles and responsibilities across workflows Maintain Data Quality & Consistency Validate data accuracy across dashboards and reports Identify discrepancies or gaps in data and flag for resolution Work with data/engineering partners to resolve data issues Help maintain consistent metric definitions and documentation Support Data Accessibility & Adoption Help make data more accessible and understandable for operations teams Contribute to documentation and basic training materials for dashboards and tools Encourage consistent use of dashboards for day-to-day decision-making What You'll Bring 2+ years of experience in operations, analytics, or a related field Strong Excel / Google Sheets skills; basic SQL or willingness to learn Familiarity with BI tools (Tableau, Looker, Mode, etc.) is a plus Strong attention to detail and organizational skills Ability to work with data and communicate findings clearly Comfortable working in a fast-paced, cross-functional environment Preferred Qualifications Exposure to operations, logistics, retail, or field-based environments Experience working with dashboards, reports, or performance metrics Interest in process improvement and operational efficiency What Success Looks Like Dashboards are reliable, up-to-date, and used by teams regularly Issues are surfaced quickly with clear supporting data Stakeholders have better visibility into performance and open problems Data is consistent and trusted across reports Teams are able to act more effectively because of improved visibility What Else You Need to Know The starting cash range for this role is $100,000 - $120,000. Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include: equity compensation; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more. Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies. We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!