- Overview
- Provides operational, risk, and client service support for institutional client relationships within a team‑based coverage model. Works primarily in a backup and execution capacity in close partnership with senior Relationship Managers to ensure continuity of service, accuracy of processing, and adherence to risk and control standards.
- Primary Responsibilities
- + Support assigned institutional client relationships by executing daily administrative and transactional responsibilities accurately and in accordance with client directives, policies, and procedures.
+ Submit and/or approve transactions, activity, and workflows in a timely and accurate manner while maintaining strong documentation standards. + Serve as a designated backup contact for senior Relationship Managers, ensuring seamless coverage during planned and unplanned absences. + Maintain visibility into assigned client activity, open items, and priorities to support continuity of service. + Review, respond to, and annotate compliance, monitoring, and control reports for supported relationships; escalate issues and exceptions appropriately. + Participate in client calls as requested, demonstrating preparedness, professionalism, and clear communication. + Execute disbursement‑related activities in strict adherence to ICS controls, including validation of payment instructions and escalation of discrepancies. + Maintain a strong understanding of internal policies, procedures, and control requirements; complete all required training within established timeframes. + Collaborate with peers across coverage groups to ensure effective handoffs, backup coordination, and knowledge sharing. + Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite. + Identify operational, client, or risk issues and escalate promptly using clear, factual problem statements and recommended next steps. + Maintain M&T internal control standards, including timely implementation of internal and external audit actions and resolution of issues raised by regulators, as applicable. + Promote an environment that supports belonging and reflects the M&T Bank brand. + Complete other related duties as assigned. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $68,400.00 - $114,000.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
Location:
- Wilmington, Delaware, United States of AmericaM&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.
