Deposit Operations Officer

The Deposit Operations Officer is responsible for managing the day-to-day operations of a bank's deposit accounts, ensuring the accuracy and efficiency of transactions, maintaining compliance with banking regulations, and providing support to retail and commercial banking staff regarding deposit products and services, all while overseeing the overall smooth functioning of the deposit operations department Administrative/HR duties for self, i.e. complete assigned training, update/maintain HR required recordkeeping. Administrative/HR duties for junior staff, i.e. training, counseling, mentoring as needed for junior staff, report any team staffing issues as needed to supervisory/management level, manage team morale, etc. Prepare daily reconciliation of general ledger and affected accounts. Prepare any required management reporting as assigned. Manage job assignments and work schedules of assigned duties. Stay aware of indicators/red flags, which may necessitate reporting to BSA/FCC Dept. Communicate any issues encountered, operational or regulatory, to supervising management for providing status information and coordination of resolution. Comply with Bank's operational and security procedures/policies and regulatory requirements are adhered to the performance of assigned duties. Interact with others in a professional, clear manner to communicate key points. May include, but not limited to, other management, consultants, auditors, examiners, vendors.

Deposit Support:

Escheat•Inactive & Dormant Regulation O Cash management, Fedline, Cashier's Checks Reconciliation/Certification of Deposit Operations controlled/own accounts IOLTA, Bankruptcy Accounts

W-8BEN, W-9

corrections (B notices), Back-up withholding reporting/filing Address Change•verification/notification Operations Support/Payment/EFT Canadian Check Collection Fraudulent/Error/Unauthorized Transactions Claims•Collections Reg E Claims Resolution Debit Card maintenance, including network notification of compromise ATM & Mobile deposit monitoring; reject, acceptance & hold decisioning Suspect check system monitoring; ownership of filtering/criteria/spec setting for monitoring system; and decision of pay or return on suspect Exception item processing

Support C&I:

monitoring/reviewing of RDC of C&I client accounts Deposit Servicing Branch GL certification review Branch operations exception/out of spec activity review, includes but not limited to Reg D, Chargebacks, Branch Cash Limits, etc. Administer IRA accounts Verification of Deposits Returned Mail Handling Support Treasury for Brokered/Institution Deposit Account Onboarding and Processing of

CDARS & ICS

accounts onboarding on vendor system Deposit Operations Support Advisors Call Center for primarily branch (Retail Banking), but also for all business units, on questions related to policies, procedures, and regulations Support for Retail Strategy in development of new products and services and strategy by acting as coordinator between IT and Legal Spec/work requests and testing for: creation and changes and deletions to Core, BPM, and Beni Coordination with Compliance Communication of changes with affected stakeholders Executive management reporting Support Deposit Services, QA teams ChexSystem audit coordination The salary range for this full-time position is $23 Hourly•$27 Hourly + bonus + benefits Salary ranges are determined based on qualifications, level, and location Exact compensation may vary based on your skills and experience. Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.