Analyst (Learning Operations)

at Apex Systems in

CHICAGO, Illinois, United States Job Description Job Description:

PURPOSE:

The client is seeking a Sr. Analyst (Learning Operations) to join their Global Learning & Capability Building team. This role supports the execution of the Brand Immersion training program. The Brand Immersion training program is a sales enablement-focused learning initiative, equipping developers with the knowledge and tools to understand, position, and apply the client's brand standards in real-world development and deal contexts. This role helps translate brand standards and experience principles into practical, commercially relevant learning that supports deal development and owner engagement. This is a hands-on role requiring experience with data analytics, learning management platforms, and digital learning tools.

POSITION RESPONSIBILITIES

• Own execution of platform and logistical components of the Brand Immersion program, including content publishing, configuration, analytics, and ongoing maintenance
• Analyze data (platform analytics and survey data) and identify actionable improvements
• Build and maintain simple dashboards or reports to track program performance
• Identify trends in learner behavior and recommend improvements to content or delivery
• Build and update digital learning assets (e.g., basic modules, job aids, guides)
• Apply basic technical skills (e.g., HTML, iframes) to enhance learning content
• Troubleshoot LMS and content issues (e.g., SCORM tracking, launch errors), escalating more complex problems as needed
• Ensure learning tools and workflows (e.g., Articulate, video tools, LMS) work together effectively to support efficient content creation and delivery
• Leverage AI and tools to accelerate content development and program execution

EXPERIENCE AND QUALIFICATIONS

• 3+ years in Learning & Development, Learning Operations, HR Technology (HRIT), or related experience
• Experience working with reporting and interpreting data (e.g., completion, engagement, performance metrics)
• Hands-on experience managing content within an LMS/LXP (uploading, configuring, testing, publishing)
• Experience working with SCORM content (uploading, testing, basic troubleshooting)
• Basic familiarity with HTML or similar (e.g., embeds, simple edits such as iframes)
• Strong attention to detail and execution skills

PREFERRED SKILLS

• Experience using reporting or analytics tools (e.g., LMS reporting, Excel, or similar) to evaluate learning effectiveness
• Familiarity with SCORM/xAPI standards
• Experience troubleshooting LMS or content delivery issues
• Experience with tools such as Articulate, Saba, Precipio, Oracle, or NovoEd
• Exposure to reporting and learning analytics

EDUCATION

• Bachelor's degree in a relevant field (e.

g., Information Systems, Business, Education, or related) or equivalent hands-on experience. Alternative pathways equally valued, such as technical certifications, bootcamps, or self-taught experience. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details.

Everforth Apex Benefits Overview:

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide. VEVRAA Federal Contractor. We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state. To view full details and how to apply, please login or create a Job Seeker account