Operations and Monitoring Analyst (AMS)

Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The RoleEnsure the stability, availability, and timeliness of batch and online processes, guaranteeing that Java application jobs and SAP chains run according to schedule, with proper evidence, traceability, and failure‑recovery procedures; maintain the monitoring of critical transactional systems and manage backups/restores in accordance with IT policies.

Responsibilities1) Daily Monitoring and OperationsOperate and monitor automated workflows (jobs/chains) in Control‑M, including job initiation, tracking, dependencies, retries, and operational closures.

Monitor the health of transactional systems (e.g., Tandem, OmniPayment) and availability dashboards, activating established procedures in the event of degradation.

Verify integrity and cycle times of Java jobs and SAP chains, documenting execution evidence.2) Incident and Request Management (AMS) Log, classify, prioritize, and follow up on tickets in the corporate ITSM tool (e.g., ServiceNow), ensuring timely escalation to resolver groups.

Execute recovery playbooks, perform initial triage, apply containment actions, and communicate updates to stakeholders.

Ensure SLA and service window compliance while maintaining end‑to‑end traceability.3) Backup and RecoveryAdminister and validate backups and restorations using the designated platforms (e.g., CommVault Simpana, Veeam Backup & Replication), in accordance with retention policies and periodic restore testing.4) Support for Changes and ReleasesSupport release and maintenance windows (night or weekend), ensuring the orderly execution of process chains and performing stability post‑checks.5) Coordination and CommunicationCollaborate with multidisciplinary resolver teams (Java/ABAP development, integration, infrastructure, DBAs, networks, security) to ensure definitive resolution.

Produce operational reports (failures, processing times, retries, MTTR/MTBF) and propose adjustments to schedules or dependencies.6) Continuous ImprovementIdentify error patterns and opportunities for automation or standardization of repetitive tasks; promote lessons learned and process‑chain hardeningYour Future at KyndrylAs an AMS Monitoring Specialist at Kyndryl, you will be part of our Application Management Services (AMS) teams, working closely with AMS engineers, consultants, architects, and cross‑functional technical subject matter experts. In this role, you will support the stability, performance, and availability of mission‑critical applications across complex, hybrid environments. Whether you are looking to deepen your technical expertise in monitoring and operations or grow into broader service management and optimization roles, Kyndryl offers you the opportunity to work on enterprise‑scale environments and build a long‑term career at the heart of our managed services delivery.

Who You AreWho You AreYou're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Technical KnowledgeOrchestration and Scheduling:

Experience operating Control‑M (BMC) for executing and monitoring jobs and process chains (Java and SAP), including dependency handling, calendars, alerts, and SLA compliance.

Monitoring of Critical Systems:

Familiarity with Salesforce, Tandem, and OmniPayment (or equivalent platforms), availability metrics, and transactional processing behavior.

Backups and Recovery:

Proficiency with CommVault Simpana and Veeam Backup & Replication, including integrity validation and periodic recovery testing.

Ticket Management:

Use of ServiceNow or another ITSM tool for ticket logging, prioritization, escalation, and documentation‑based closure.

Operating Systems:

Basic Linux/Unix knowledge, including commands, navigation, and log review.

Integrations and Interfaces:

General understanding of interfaces with legacy systems and inter‑application dependencies, useful for diagnosing failures in process chains.

Preferred Technical KnowledgeExperience in retail (especially Palacio de Hierro) and prior exposure to AMS production operations.

Being YouThe \