Operations Analyst

JOB SUMMARY

An experienced professional is sought for the Change The Bank Projects function, with a focus on the PB Margin team within Equity Operations. This role will drive strategic, global business process, and technology-based solutions in collaboration with the Margin Operations team. The position requires a skilled Business Analyst with aproven ability to develop functional knowledge, manage projects, and document business requirements effectively. Key Responsibilities

• Conduct Business Analysis, Front to Back Processes and Systems Analysis, Gap and Impacts Analysis, Solution Design, Testing, and implementation.
• Interface with a diverse range of stakeholders to gather detailed requirements and define current state processes and related systems setup.
• Design future state processes and flows, incorporating identified requirements and supporting Margin Operations.
• Document detailed user stories, business requirements, impact assessments, and functional specifications.
• Collaborate with IT to translate detailed business requirements, impact assessments, and functional specifications into future state system specifications.
• Act as a liaison between IT and clients for requirements and assumptions clarification or validation.
• Produce user manuals and reference materials as needed.
• Provide input to production support of deployed processes/systems.
• Support client service associates and operational personnel. Required Qualifications
• Bachelor's degree required.
• Very strong attention to detail.
• Excellent written and oral communication skills.
• Strong sense of ownership and accountability for work and people.
• Ability to interact effectively with all levels of the organization.
• Proactive in suggesting solutions, raising issues, and asking questions.
• Ability to work within tight delivery timeframes and prioritize appropriately across multiple projects.
• Fluency with all MS Office tools, including Visio, Excel, and PowerPoint.
• Ability to learn quickly and engage in multiple detailed tasks simultaneously.
• Strong flexibility regarding assigned duties and problem-solving skills; ability to work independently. Preferred Qualifications
• 1-3 years of project management experience.
• Fluency with Power BI, Alteryx, UIPath, or other automation tools is preferred.