Operations Analyst

Job Summary The Operations Analyst supports local warehouse operations by analyzing, testing, and troubleshooting software. Working closely with management and the IT Help Desk, this role ensures timely resolution of system issues and facilitates effective communication between the warehouse and other network departments. Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Request IT permissions and user accounts on behalf of hourly staff Review and assess IT needs for the warehouse and act as a liaison for our IT team for general enquiries, replacing and/or purchasing equipment and identifying issues Create various reports and tools, and performs research as requested by management Oversee major system rollouts and provide feedback to appropriate teams as necessary Coordinate between OSS and other technical experts within the network to address problems, find solutions, and communicate needs in support of the Warehouse Operations Effectively communicate with the warehouse management team to ensure that reports and data are properly used and understood Constantly monitor warehouse processes and expectations to ensure total compliance, and promptly report any issues to the Distribution Center General Manager Meet all expected performance standards regarding efficiency, accuracy and quality of work Maintain a clean, organized, and safe work environment by following all safety guidelines and reporting any hazards to the appropriate leadership. Work closely with team members and leadership to meet daily, weekly, and monthly departmental goals Abide by all company and warehouse policies Flex into other positions and departments and undertake additional duties as necessary to support the overall operation