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Senior Operations Analyst
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salesforcecom inc
Detroit, MI (In Person)
Full-Time
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Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryFinance Job Details About SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Strategic Operations team in Salesforce's Global Public Sector Business Unit is a growing cross-functional team. We deliver efficient, proactive, and innovative operational processes, standardization and operational execution for new programs/products, and new go-to-market strategies supporting the growth of the Global Public Sector organization.
Project manage innovation, configuration, and automation orchestration initiatives for the RFx triage intake and assignment process, focusing on AI and Agentic solutions (e.g., GNG AI, smart assignment agents, and Slack integration).Oversee the operational process and system configuration for the triage intake and assignment of complex, high-value international RFx deals to Bid Managers, ensuring stringent quality and compliance standards are met.
Champion and maintain the configuration of Agent-first processes and tools to drive productivity and alignment with the Agentic Enterprise framework.
Create and maintain strategic documentation, standardization, and training frameworks essential for scaling and continuous improvement of RFx Triage processes globally.
Drive continuous improvement methodologies by capturing process exceptions and implementing innovation updates for RFx triage intake and assignment processes.
Ensure rigorous compliance and quality assurance for the RFx triage system, maintaining policy adherence and defined service-level agreements (e.g., 2-business-day completion requirements).Manage change effectively, ensuring seamless adoption of new automation and triage processes across global stakeholders.
Conduct regular, high-impact presentations featuring comprehensive data analysis, dashboards, and detailed reporting to influence executive-level decisions.
Contribute to new market penetration and revenue growth objectives through successful delivery of automation and triage enablement projects from newly established regions.
Ability to work flexible schedules on occasion for workload coverage and handoff to follow the sun resources.
Proven ability to manage the scope and complexity of international operations across numerous countries.
Strong background in developing and deploying scalable frameworks and AI-driven process automation solutions.
Strategic communication and problem-solving skills, specifically in preparing and delivering executive-level presentations and comprehensive reporting.
Experience in a bid management, proposal or operations management role within the technology consulting industry, supporting responses for government organizations.
Demonstrated ability to translate business requirements into working solutions using available tooling and productsDemonstrated ability to drive measurable business results, such as significant process improvements, while maintaining quality.
Prompt engineering / LLM tools (ChatGPT, Claude, Gemini, Agentforce, Slackbot)No-code/low-code automation (Salesforce Flow, Slack automation)Process mapping & workflow redesignComfort with CRM/ERP data (Salesforce a big plus) Unleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for... For full info follow application link. Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
Role Overview:
We are seeking a Senior Operations Analyst, driving strategic leadership, global operational excellence, and transformative innovation across the Strategic Ops team. This role requires sophisticated capabilities to manage complexity, influence stakeholders, and deliver measurable business results in a rapidly evolving, Agent-first market environment. This role will be part of a cross-functional, shared services model team supporting multiple business units.Responsibilities:
Lead the orchestration and expansion of global RFx triage operations across all regions (e.g., EMEA, APAC, LATAM, ASEAN), driving operational models like Follow-the-Sun to ensure true 24/7 global coverage and multi-region support and handoffs.Project manage innovation, configuration, and automation orchestration initiatives for the RFx triage intake and assignment process, focusing on AI and Agentic solutions (e.g., GNG AI, smart assignment agents, and Slack integration).Oversee the operational process and system configuration for the triage intake and assignment of complex, high-value international RFx deals to Bid Managers, ensuring stringent quality and compliance standards are met.
Champion and maintain the configuration of Agent-first processes and tools to drive productivity and alignment with the Agentic Enterprise framework.
Create and maintain strategic documentation, standardization, and training frameworks essential for scaling and continuous improvement of RFx Triage processes globally.
Drive continuous improvement methodologies by capturing process exceptions and implementing innovation updates for RFx triage intake and assignment processes.
Ensure rigorous compliance and quality assurance for the RFx triage system, maintaining policy adherence and defined service-level agreements (e.g., 2-business-day completion requirements).Manage change effectively, ensuring seamless adoption of new automation and triage processes across global stakeholders.
Conduct regular, high-impact presentations featuring comprehensive data analysis, dashboards, and detailed reporting to influence executive-level decisions.
Contribute to new market penetration and revenue growth objectives through successful delivery of automation and triage enablement projects from newly established regions.
Ability to work flexible schedules on occasion for workload coverage and handoff to follow the sun resources.
Required Skills & Experience:
Demonstrated experience operating at a senior analyst (or equivalent) level through successful operations and execution.Proven ability to manage the scope and complexity of international operations across numerous countries.
Strong background in developing and deploying scalable frameworks and AI-driven process automation solutions.
Strategic communication and problem-solving skills, specifically in preparing and delivering executive-level presentations and comprehensive reporting.
Experience in a bid management, proposal or operations management role within the technology consulting industry, supporting responses for government organizations.
Demonstrated ability to translate business requirements into working solutions using available tooling and productsDemonstrated ability to drive measurable business results, such as significant process improvements, while maintaining quality.
Prompt engineering / LLM tools (ChatGPT, Claude, Gemini, Agentforce, Slackbot)No-code/low-code automation (Salesforce Flow, Slack automation)Process mapping & workflow redesignComfort with CRM/ERP data (Salesforce a big plus) Unleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for... For full info follow application link. Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.