Operations Analyst / Management Analyst 1

Job Details Working Title:

Management Analyst 1

Job Class:

Management Analyst 1

Agency:

Direct Care and Treatment Job ID :

94950

Location :

St.

Peter Telework Eligible :

No Full/Part Time :

Full-Time Regular/Temporary :

Unlimited Who May Apply :

Open to all qualified job seekers

Date Posted :

06/17/2026

Closing Date :

06/30/2026

Hiring Agency/Seniority Unit :

Direct Care and Treatment /

DCT MAPE Division/Unit :

DCT Support Services /

DCT Investigators SP Work Shift/Work Hours :

Day Shift; 8:00am•4:30pm

Days of Work :

Monday•

Friday Travel Required :

No Salary Range:

$23.98•$34.69 / hourly; $50,070•$72,432 / annually

Classified Status :

Classified Bargaining Unit/Union :

214•

MN Assoc of Professional Empl/MAPE FLSA Status :

Nonexempt Designated in Connect 700 Program for Applicants with

Disabilities:

Yes Direct Care & Treatment (DCT) is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DCT does not participate in E-Verify. The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. Job Summary The Operations Analyst will be responsible for providing analytical, operational, and project support to the Office of Special Investigations (OSI). They will manage and track Calls for Service (CFS), maintain investigative and operational databases, monitor workflow processes, and ensure the accuracy and integrity of data used for decision-making. They will serve as a central resource for information management, project coordination, reporting, and operational analysis.

Responsibilities include:

Coordinating and managing CFS requests, including intake, tracking, assignment, status monitoring, prioritization, and closure activities in collaboration with leadership to ensure alignment with statutory, policy, and operational priorities. Monitoring and managing operational workflow processes to ensure assignments, CFS, projects, and related activities are tracked, prioritized, and completed efficiently and in alignment with organizational objectives. Conducting administrative reviews, audits, and quality assurance activities to support compliance, operational effectiveness, and continuous improvement. Maintaining and managing investigative and operational information systems, databases, and workflow tracking tools. Managing OSI related projects through developing and maintaining project trackers via MS Project, dashboards, and status reports. Provides budget, policy, and administrative support to OSI leadership. Qualifications Minimum Qualifications Valid Minnesota Driver's License AND High School Diploma or GED AND Two (2) years of work experience in a professional administrative or technical support role that includes experience in all of the following: Familiarity with investigative principles, information-gathering techniques and documentation standards. Providing project management tracking and/or analysis Proficiency in Microsoft Office products to include: Word, Excel, Powerpoint Preparing and presenting detailed and accurate presentations of results, both verbally and written. Preferred Qualifications Further professional/educational training in Administrative Support, Project Management or Data analytics (Degree, diploma or certificate). Knowledge and application of Minnesota state statutes, federal law, client rights as related to civil commitment. Experience working within a secure environment (e.g., government, corrections, human services, law enforcement, compliance, or intelligence). Project Management experience with developing and maintaining project trackers via MS Project and creation of dashboards and status reports. Additional Requirements To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS

•Direct Care & Treatment will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

EDUCATION VERIFICATION

•Applicants will be required to provide a copy of their high school diploma at time of interview OR copies of their college transcript or college degree/diploma at time of interview. Copies of the college degree/diploma are acceptable ONLY if it clearly identifies the field in which it was earned. Direct Care & Treatment (DCT) healthcare facilities require employees to provide documentation that they are free from tuberculosis (TB) through a blood test prior to employment. DCT does not accept TB skin testing. Application Details How to Apply Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers. Contact If you have questions about this position, contact Whitney Jacobs at whitney.k.jacobs@state.mn.us To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Dana Schneider at dana.schneider@state.mn.us. If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Office of Equal Opportunity at Accommodations.

DCT@state.mn.us or call 651-539-7243 CERTAIN

DISABLED VETERANS

Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a noncompetitive basis if they: 1) meet service requirements and have a verified service-connected disability rating of at least 30%; 2) provide qualifying documentation verifying the disability; and 3) meet all Minimum Qualifications identified in this posting. To be considered under this legislation you must submit all documentation before the closing date to: Dana Schneider at Dana.schneider@state.mn.us About Direct Care and Treatment Direct Care and Treatment is a highly specialized behavioral health system operated by the State of Minnesota. DCT operates treatment programs, residential and vocational services for people with serious mental illness, developmental disabilities, substance use disorders and more. Working together to improve the state we love. What do Minnesota's State employees have in common? A sense of purpose in their work Connection with their coworkers and communities Opportunities for personal and professional growth Benefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

Paid vacation and sick leave 12 paid holidays each year Low-cost medical, dental, vision, and prescription drug plans Fertility care, including IVF Diabetes care Dental and orthodontic care for adults and children 6 weeks paid leave for parents of newborn or newly adopted children Pension plan that provides income when you retire (after working at least three years) Employer paid life insurance to provide support for your family in the event of death Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury Tax-free expense accounts for health, dental, and dependent care Resources that provide support and promote physical, emotional, social, and financial well-being Support to help you reach your career goals: Training, classes, and professional development Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov) Employee Assistance Program (EAP) for work/life support: A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance Common sources of stress can be addressed through the

EAP:

mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues

Daily Living/Convenience Services:

Chore services, home repair, trip planning, child/elder care Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.