Operations Analyst
- Payment & Deposit Operations (Lockbox)
Location
- Brooklyn, OH
Duration
- 8+ Months
Role Overview
We are seeking a detail-oriented and analytical Operations Analyst to support multiple functions within Lockbox operations in Payment and Deposit Operations.
This role partners closely with Service and Support teams to develop procedures, perform testing, and support process improvements. The ideal candidate will bring strong technical skills, operational insight, and a collaborative mindset.
Key Responsibilities
Provide operational support for Lockbox applications and related systems
Create, update, and test application and operational procedures
Develop and execute test scripts for system and process enhancements
Perform business analysis across payment and deposit applications, including mainframe, web-based, and database systems
Extract and analyze data from multiple sources using complex SQL queries and Excel tools
Serve as a primary point of contact for user-reported issues, including troubleshooting, tracking, resolution, and root cause analysis
Deliver high-quality service and support to internal and external stakeholders
Participate in process improvement initiatives and system-related projects
Translate business requirements into technical specifications and communicate technical concepts to non-technical stakeholders
Core Competencies
Strong analytical and problem-solving skills with the ability to interpret operational and financial data
Excellent interpersonal and communication skills, with the ability to collaborate across teams
Ability to work effectively in a fast-paced, ambiguous environment
Strong organizational skills and attention to detail
Adaptability and intellectual curiosity
Proven teamwork and collaboration capabilities
Required Qualifications
Bachelor's degree or equivalent experience
2+ years of experience in an operational or support environment (preferred)
Proficiency in Excel and SQL, including managing large datasets and performing data analysis
Strong written and verbal communication skills
Ability to manage multiple tasks and adapt to changing priorities
Strong analytical and decision-making abilities
Experience documenting and implementing business requirements
Preferred Qualifications
1-2 years of experience as an Operations Analyst
Familiarity with banking or Lockbox operations
Experience with tools such as Jira, Microsoft Access, or similar platforms
Strong technical aptitude with Windows-based systems and applications
Experience creating dashboards, reports, and data visualizations
#TB_OTH
Why TalentBurst?
At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.
Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.
We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.
TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.
