Lockbox Application Analyst

Operations Analyst

• Payment & Deposit Operations (Lockbox) Location
• Brooklyn, OH Duration
• 8+ Months Role Overview We are seeking a detail-oriented and analytical Operations Analyst to support multiple functions within Lockbox operations in Payment and Deposit Operations.

This role partners closely with Service and Support teams to develop procedures, perform testing, and support process improvements. The ideal candidate will bring strong technical skills, operational insight, and a collaborative mindset. Key Responsibilities Provide operational support for Lockbox applications and related systems Create, update, and test application and operational procedures Develop and execute test scripts for system and process enhancements Perform business analysis across payment and deposit applications, including mainframe, web-based, and database systems Extract and analyze data from multiple sources using complex SQL queries and Excel tools Serve as a primary point of contact for user-reported issues, including troubleshooting, tracking, resolution, and root cause analysis Deliver high-quality service and support to internal and external stakeholders Participate in process improvement initiatives and system-related projects Translate business requirements into technical specifications and communicate technical concepts to non-technical stakeholders Core Competencies Strong analytical and problem-solving skills with the ability to interpret operational and financial data Excellent interpersonal and communication skills, with the ability to collaborate across teams Ability to work effectively in a fast-paced, ambiguous environment Strong organizational skills and attention to detail Adaptability and intellectual curiosity Proven teamwork and collaboration capabilities Required Qualifications Bachelor's degree or equivalent experience 2+ years of experience in an operational or support environment (preferred) Proficiency in Excel and SQL, including managing large datasets and performing data analysis Strong written and verbal communication skills Ability to manage multiple tasks and adapt to changing priorities Strong analytical and decision-making abilities Experience documenting and implementing business requirements Preferred Qualifications 1-2 years of experience as an Operations Analyst Familiarity with banking or Lockbox operations Experience with tools such as Jira, Microsoft Access, or similar platforms Strong technical aptitude with Windows-based systems and applications Experience creating dashboards, reports, and data visualizations #TB_OTH Why TalentBurst? At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth. Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships. We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options. TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.