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Job Description
Commercial Process Excellence Engineer Omnicell - 3.4 Saint Petersburg, FL Job Details 1 day ago Qualifications Data-driven problem-solving
Full Job Description Job Title:
Commercial Process Excellence Engineer Location:
Cranberry, PA, Austin, TX or St Petersburg preferred. Open to remote for the right candidate across the USA.
Department:
Customer Experience Transformation Reports to: Sr Director, Strategic Initiatives Why Join Omnicell? At Omnicell, we're transforming the way care is delivered by helping healthcare organizations operate more efficiently and effectively across the entire medication and supply chain. As a Commercial Process Excellence Engineer , you'll play a critical role in improving how we deliver value to our customers—from quote to booking, through implementation, service, and renewal. This is an opportunity to apply industrial engineering and Lean Six Sigma principles to real-world commercial challenges, partnering across Sales, Operations, Finance, Customer Success, and Systems teams to design scalable, customer‑centered processes that improve speed, predictability, and experience. If you enjoy turning complexity into clarity and driving measurable impact, this role offers meaningful influence and growth.
What You'll Do Purpose:
Improve commercial velocity and customer experience by designing, optimizing, and sustaining end‑to‑end commercial processes. As a Commercial Process Excellence Engineer , you will: Map and analyze current‑state customer journey processes , identifying bottlenecks, handoffs, and failure points across the commercial lifecycle (quote to cash and beyond). Conduct root‑cause analysis to uncover systemic drivers of friction and variability, translating insights into practical, scalable improvements. Partner with business and system owners to define, test, and implement future‑state process designs aligned to the Commercial Excellence framework. Apply Lean Six Sigma, and industrial engineering techniques to reduce cycle time, eliminate waste, and improve process predictability and quality. Create clear, visual process documentation (e.g., swimlane diagrams, value stream maps) and present data‑driven recommendations to senior leadership. Support performance tracking by defining KPIs, contributing to dashboards, and ensuring improvements are measurable, sustained, and embedded in daily operations. Collaborate cross‑functionally and regionally to share best practices, drive consistency, and enable scalable process excellence across Omnicell. Who You Are Basic Qualifications Bachelor's degree in Industrial Engineering, Business, Operations Management , or a related discipline. 3+ years of experience in process improvement, operational excellence, or business transformation roles. Preferred Qualifications Lean Six Sigma Black Belt (or equivalent certification and demonstrated experience). Strong analytical, problem‑solving, and process visualization skills. Proven ability to influence and communicate with stakeholders at multiple levels of the organization. Experience in a B2B healthcare technology or life sciences environment. Familiarity with commercial systems such as Salesforce, Conga, Gainsight , or similar platforms. Exposure to design thinking or customer journey mapping methodologies. Advanced proficiency with tools such as Power BI, Minitab, Visio, Lucidchart, and Excel . How You'll Elevate at Omnicell At Omnicell, success isn't just about what you achieve—it's about how you achieve it. As a Commercial Process Excellence Engineer , you will demonstrate our Elevate Behaviors by:
Collaborate:
Partnering across Sales, Operations, IT, and Customer teams to design end‑to‑end solutions that work in practice, not just on paper.
Inspire:
Using data, visuals, and storytelling to align stakeholders around change and continuous improvement.
Develop:
Continuously sharpening your process excellence expertise while sharing best practices with peers.
Execute:
Turning analysis into action, driving disciplined implementation and measurable results.
Impact:
Challenging the status quo to improve customer experience, commercial speed, and business outcomes. EEO, Privacy, and Adaptability Omnicell welcomes applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at . At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations. Learn more about our privacy practices: https://www.omnicell.com/privacy/ Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward. About Us At Omnicell, innovation starts with people who are passionate about making healthcare safer and smarter. Since 1992, we've been transforming the future of pharmacy care through bold ideas and hands-on solutions that make a real impact on clinicians and patients' lives. We build outcomes-driven technology—from robotics to intelligent software—that helps clinicians work more efficiently and ensures patients get the care they need. Every improvement, every breakthrough, every idea is rooted in our belief that better is always possible. But what sets us apart isn't just the work we do, it's how we do it. Our Culture of Care shapes everything, from how we show up for each other to how we solve tough problems together. You'll find a team that has your back, leaders who listen, and a shared commitment to building something that matters. Here, careers are more than job titles, they are journeys of purpose and possibility. Whether you're just getting started or ready to grow in new directions, we'll meet you where you are, with support, flexibility, and opportunity that matches your ambition. If you're driven by purpose and ready to shape what's next in healthcare, there's a place for you at Omnicell.
