EVV Operations Analyst

JOB DESCRIPTION

Hmong Home Health Care seeking a collaborative, detail-oriented professional to join our team full-time as an EVV Operations Analyst . This individual will play an integral part in our timekeeping and billing operations, ensuring the accurate and timely processing of caregivers' time worked while optimizing the adoption of electronic time collection. The EVV Operations Analyst will be responsible for managing and verifying caregiver time and attendance application clock-in and clock-out punches; troubleshooting punch errors; ensuring compliance with authorizations and eligibility; training employees; and communicating with key parties. The ideal candidate will be detail oriented, adaptable, willing to learn, and able to contribute to process improvements through this period of change. This role reports to the EVV/Timecard Operations Manager.

THE ROLE

You will work directly with the Timecard Operations team to:

Process Optimization:

Support employees to transition and adopt electronic visit verification system.

Punch Error Resolution:

Work with caregivers to identify and correct EVV clock-in and clock-out errors

Timecard Management:

Maintain organized records of all processed timecards and demonstrate strong data management.

Authorization and Eligibility Compliance:

Ensure that Caregiver schedules are correctly aligned with Client Authorizations and Eligibility for services provided

Clock-in and Clock-Out Punch Approval:

Approve assigned caseload of caregiver punches submitted through EVV app

Geolocation Verification:

Confirm and approve that caregiver punches are geolocated to client's homes

Data Accuracy:

Maintain accurate and current time and attendance records in EVV systems

Support and Training:

Provide continuous support and training to new and existing caregivers with all things EVV.

Reporting:

Review daily reports to monitor compliance and identify areas of improvement.

Communication:

Communicate effectively with caregivers, clients, and other team members to resolve issues and provide guidance.

QUALIFICATIONS

Proficiency with Microsoft 365 (Excel, Word, Outlook, Teams) Ability to type with accuracy at an average data-entry professional level of 40-50 words per minute. Prior industry knowledge of home care Billing and Payroll processes highly preferred. Professional level written and verbal English communication skills; ability to speak conversational level Karen or Hmong is required. Critical thinker and analytical with an ability to problem solve and perform root cause analysis Good written and verbal communication skills. Culturally competent interpersonal skills and extremely organized. Adhere to a high level of confidentiality Extremely detail-oriented with a focus on accuracy and speed. A self-reliant, "figure-it-out" mentality A positive, collaborative, and team-oriented attitude with a "no task is too small" mindset is a

MUST PREFERRED QUALIFICATIONS

Experience with EVV systems Background in healthcare or home care services. (PCA, Homemaking, 245D services) High school diploma or equivalent required; some college coursework or associate degree preferred. Compensation & Employment Benefits Medical insurance and full menu of ancillary benefits including dental and vision insurance Basic Life and Disability insurance Health savings and Flexible spending accounts 401(k)with employer match up to 3% 15 days Paid time off and 12 paid holidays This role qualifies for annual discretionary bonus The wages for this role represents a pay range. Please note that awarded wages are commensurate with a candidate's experience.

ABOUT HMONG HOME HEALTH CARE

Hmong Home Health Care ("HHHC") has been providing personalized home care services for the elderly and people with disabilities in the Twin Cities area for over 30 years. Our mission is to empower individuals and families to access personalized care in their communities by navigating services and employing caregivers they trust. HHHC's vision is to expand holistic, culturally-authentic care that improves the wellbeing of all communities, which is more important now than ever before. Join our team, help us continue to grow and thrive, and make a difference in countless lives! HHHC is an equal opportunity employer and does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental ability, national origin, veteran status, or any other protected federal and state classification. All employment is decided based on qualifications, merit, and business needs.

Pay:

$23.00 - $26.00 per hour

Benefits:

401(k) Dental insurance Paid time off Vision insurance

Physical Setting:

Office Application Question(s): Do you have experience using EMR systems and electronic visit verification systems?

Education:

Associate (Preferred)

Language:

Hmong (Required) Karen (Required)

Work Location:

Hybrid remote in Saint Paul, MN 55106