Operations Officer II

Operations Officer II#26-15760 $18.32-$20.64 per hour Markham, ON, Canada 20% Remote Job Description Our client, is a Banking company, is looking for a Operations Officer II for their Markham, ON/ Hybrid location.

Responsibilities:

Cash Management Services (CMS) provides end to end support for all CMS Services from Implementation through to day-to-day support. CMS supports all segments including Commercial National Accounts and Client Securities corporate accounts. Complete accurate on-boarding of WBB applications onto the mainframe and billing systems within the established Service Level Agreement. Respond to all email requests from the business partners in a timely manner Ensure that negotiated fees are input properly into the billing system and that all steps are followed when processing monthly billing. Create a positive customer experience at every interaction and look for ways to contribute to the ongoing improvement of the customer experience. Maintain and process all ADHOC billing spreadsheets and ensure all rejected items are reprocessed Completes standard transactions using a limited number of systems and/or applications Identifies issues and escalates internally; typically addressing routine requests requiring minimal discretion

Requirements:

Fast-paced, multitasking, work well under pressure Understanding of AML Compliance Computer Skills -

MS Suites Excel:

basic understanding Typing speed min 60-65 wpm ious admin work/ previous Ops officer work Strong oral and written communication skills Excellent working knowledge of various software packages including MS Word, Excel, Access, Outlook Banking Experience/ ious financial institution Knowledge of Host applications and C3 considered an asset The Cash Management Services in Business Banking is responsible to deliver and manage tools that Business Banking customers use to issue and receive payments and manage their cashflow. Examples of these services include Web Business Banking (our on-line business banking platform), Wire Payment, EDI /XML (PDS) and Electronic Funds Transfer services, etc. Excellent working knowledge of various software packages including MS Word, Excel, Access, Outlook and Lotus Notes Excellent communication skills (both written and verbal) Demonstrated problem solving and time management skills Computer Skills -

MS Suites Excel:

basic understanding Excellent working knowledge of various software packages including MS Word, Excel, Access, Outlook ICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.