Sales Operation Intern

Role Description We are looking for a motivated and tech-savvy undergraduate student to join our Sales Operations team for an 8-10 week summer internship. In this role, you will play a hands-on part in modernizing how our team works by identifying manual, repetitive processes and replacing them with intelligent, AI-powered solutions. You will work directly with sales operations staff to understand current workflows, then design and implement automations using tools such as Claude (Anthropic), Zoom AI Companion, and Smartsheet. This is a great opportunity to gain real-world experience at the intersection of business operations, data analysis, and emerging AI technologies.. This is a hybrid role based in our San Jose office, with an expected in-office presence Tuesday through Thursday to foster collaboration with the Sales Operations team. Location You will be based in San Jose, Bay Area, CA.

What you will be doing:

• Audit existing Excel-based workflows and identify high-impact opportunities for automation and process improvement
• Design and implement AI-assisted solutions using tools such as Claude, Zoom AI Companion, and Smartsheet to replace manual data entry and reporting tasks
• Build and maintain automated dashboards, trackers, and reporting templates in Smartsheet
• Collaborate with Sales Operations team members to gather requirements, test solutions, and iterate based on feedback
• Document new processes, workflow diagrams, and user guides to support adoption across the team
• Present findings and a final project summary to Sales Operations leadership at the conclusion of the internship
• Support ad hoc data analysis and reporting requests as needed

What You'll Learn:

• Practical experience applying AI tools to real business problems in a professional setting
• How Sales Operations functions within a larger commercial organization
• Project management skills: scoping, prioritizing, and delivering in a defined timeframe
• Stakeholder communication and requirements gathering
• Best practices for workflow automation, data integrity, and process documentation What you should have:
• Currently pursuing a Bachelor's degree (Junior or Senior standing preferred) in Business Administration, Economics, Computer Information Systems (CIS), Management Information Systems (MIS), or a related field
• Strong proficiency in Microsoft Excel (pivot tables, formulas, data organization)
• Demonstrated curiosity about AI tools and enthusiasm for learning new technologies quickly
• Strong analytical and problem-solving skills with attention to detail
• Excellent written and verbal communication skills
• Ability to manage time effectively and work independently with minimal supervision

Preferred:

• Prior experience with SmartSheet
• Familiarity with AI productivity tools (Claude, ChatGPT, Copilot, Zoom AI Companion, or similar) as well as Salesforce CRM
• Basic knowledge of data visualization or business intelligence concepts Pay & Benefits For this role, the estimated hourly range is between $20-$25.

The actual base salary will vary based on various factors, including market, location, and individual qualifications objectively assessed during the interview process. Diversity, Equality, and & Inclusion at Harmonic Inc At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation , build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.

Additional Equal Opportunity statement:

Harmonic is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Additionally, we will make reasonable accommodation to assist a person with a disability in the application process. If you need an accommodation in order to apply for a position, please contact hrhelp.nam@harmonicinc.com For more information, please see links below: OFCCP Posters Landing Page Know Your Rights Pay Transparency #LI-Hybrid #LI-KS1