Senior Process Analyst Engineer

St. Louis United States of America Customer Service Full time 5/5/2026 J00176525 Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. The Senior Process Analyst Engineer will plan and lead process improvement projects within the operations organization to reduce variation and non-conformances to ensure customer satisfaction is being upheld. This individual will lead enhancements to ensure standard procedures are planned in the most efficient and effective manner and will ensure that defects are identified and dealt with effectively and efficiently. This individual will have a strong commitment to process improvement and the ability to handle multiple projects and priorities and will strive for quality excellence in every detail. This role offers the opportunity to influence and drive key Workforce Solutions Operations initiatives. A successful candidate is a skilled problem solver, process disciplined, data-driven, and has a track record of using data to influence successful business decisions. This role is located in St Louis, and will require working a hybrid schedule in our office 3 days per week. What you'll do: Develops policies, procedures and methods to measure, evaluate and improve the quality of products and services Perform internal audits of projects to ensure that fulfillment processes and procedures are adhered to, provide findings and recommendations to management team, and coordinate resolution activities Assumes proactive role in defect trending and analysis, implementing corrective and preventative action plans, and following up on assessing the ongoing effectiveness of implemented mitigation plans Ensure that critical processes and procedures are current and well-documented Oversee and participate in process events affecting fulfillment, including LEAN events, to ensure alignment with existing or new process Identify, develop and implement continuous process improvement projects Effectively address and resolve customer complaints and issues through root cause analysis and corrective and preventative actions Analyze operational processes utilizing process maps and recommend changes to improve the quality of the service Support multiple projects, balancing priorities and resources to meet project and management expectations Assist in business process improvements, process re-engineering and process design to achieve business goals; Assist in development and implementation of business plan and initiatives Coordinate reviews and updates of business processes to meet changing business needs Create, update, review and gain approval of documentation for new and existing business processes Manage and mentor cross-functional teams to successfully execute business projects Work with cross-functional teams to coordinate and streamline business processes; Work with leadership in planning, developing, and executing change initiatives across the business; Evaluate project plans and identify change initiatives required for successful project execution; Deliver specific plan to mitigate business risks and concerns Monitor complex projects and prepare cost effective business cases; Support development of training materials and technical documents Create process maps and develop procedures for critical business processes.

What experience you need:

Bachelor's degree (preferably in Industrial Engineering, Data Science, etc.) 4+ years of professional experience in a quality/industrial engineering/process improvement role 3+ years experience in business process improvement using Lean/Six Sigma What could set you apart: Experience with cross-functional teams Excellent verbal and written communication skills with the ability to present information concisely with supporting data Ability to communicate with both business and technical teams Lean certifications (i.e. Green belt, Blue belt, and/or Black belt) #LI-ES1 #LI-Hybrid We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks. Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference! Who is Equifax? At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life's pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.