Operations & Payment Analyst

To excel in the tasks specific to this essential role, as well as participate and help develop our WCCU Cares culture. You would be responsible for providing outstanding service to our members and to our internal staff (#TeamWCCU). Your actions will directly contribute to our goal of caring about our members, their financial needs, and our community. This position is responsible for providing outstanding and professional member service and build/maintain strong relationships with peers. Communicates with members by telephone, email or messaging systems. Courteously and promptly resolves member problems or refers them to appropriate personnel. Core responsibilities are centered in running daily operations for the Credit Union in the payment (ACH, Draft, Debit, etc.) areas and fraud mitigation within. Performs additional Operations Department duties as required. Keeps management informed of area activities. WCCU Benefits 12 Federal Paid Holidays plus Paid Birthday Off & Paid WCCU Recharge Day Off Minimum of 2 Weeks Vacation plus 7 Days Paid Discretionary Time Off Tuition Reimbursement ($5250 per year) Competitive Medical, Dental, and Vision Benefits Flexible Spending & Dependent Care Accounts 401(k) Plan with Employer Match up to 6% Company Paid Life Insurance, Short Term and Long Term Disability Insurance and much more!

ESSENTIAL FUNCTIONS AND BASIC DUTIES 1.

Assumes responsibility for providing outstanding member support. Quickly and courteously perform in-bound and out-bound member communication while maintaining and projecting the Credit Union's professional reputation. Provides accurate information on Credit Union products and services. Efficiently solves member problems by understanding the issue, gathering information, and identifying the problem. Refers problems to appropriate personnel if needed. Follows up, if necessary, to ensure problems are resolved. Maintains privacy of member account information, following all security procedures. Stays up-to-date on Credit Union regulations, priorities, and products and services. 2. Assumes responsibility of fostering constructive working relationships with peers and management. Effectively handles the transition of communication between staff or departments (i.e., announced transfer, descriptive voicemail, and/or email communication) Attend training sessions and Credit Union meetings as required. 3. Primarily responsible for daily operational jobs for the Credit Union. All ACH posting and exception processing. All Draft posting and exception processing. All EFT posting and exception processing. All Debit posting and exception processing. All Credit Card payment processing and exceptions. 4. Assumes responsibility for Operations related items. ACH and Draft dispute monitoring and processing, this includes research and filing disputed transactions. Also recommends fraud mitigation tactics to superiors to control risk. Reclamations and DNEs. Annual unclaimed property processing and reporting. Safe deposit box management (delinquency and drilling). Charge off Processing ACH clearing reconciliation. 5. Assumes responsibility for Operations Department related duties as required or assigned. Willing to learn and understand the roles and functions of the Operations Department. Expresses a desire to grow within the department and Credit Union. 6. Assumes responsibility for handling dynamic problems with independent ability to solve said problems. Strong analytical skills. Uses systems and resources available to highest degree. Strong technical skills. Knowledge of Microsoft Office, Internet, Mobile Devices.

EDUCATION/CERTIFICATION

College degree or equivalent job experience. AAP certification and IRA specialist preferred.

REQUIRED KNOWLEDGE

Knowledge of Credit Union products and services and cross-selling techniques. Thorough understanding of Credit Union policies and procedures. Knowledge of Windows based PC applications

EXPERIENCE REQUIRED

3-5 Years of Banking Related Experience

SKILLS/ABILITIES

Excellent verbal and written communication skills, strong member service skills, able to access member information via computer, professional telephone etiquette, able to maintain confidentiality, good sales abilities, well organized and detail oriented, strong proofreading skills, able to follow detailed and established procedures, able to recognize and resolve problems, able to work well independently, skill in using applicable software applications and PC equipment, proficient typing skills, positive, can-do attitude, caring & community-oriented, strong service & sales skills•showing a desire for our Members to succeed.

SCHEDULE

Monday, Tuesday, and Wednesday 8:00 am•4:00 pm Thursday and Friday 8:00 am•4:30 pm