Director of Process Efficiency and Effectiveness
- Rental Division Thompson Machinery
- Caterpillar
- 3.2 Memphis, TN Job Details $120,000
- $150,000 a year 1 day ago Benefits Profit sharing Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Data analysis reporting Operations transformation Metrics Reporting Leading team collaboration initiatives Process improvement planning Cross-functional team management Project stakeholder communication Stakeholder relationship building Cross-functional communication Stakeholder management Full Job Description Director of Process Efficiency & Effectiveness•Rental Division
ABOUT US
Looking for more than just a job? At Thompson Machinery, we've been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.
ABOUT US
The Director of Process Efficiency & Effectiveness
- Rental Division will be responsible for identifying, prioritizing, and executing high-impact operational improvements across the Rental Division.
This Director will work closely with Rental Operations, Sales, Finance, Credit, IT, and Leadership teams. This leader will drive strategic initiatives that improve efficiency, scalability, and overall business performance. This position will develop structured, measurable improvement plans and lead cross-functional execution efforts with full accountability for results. The role will partner with leaders across the organization to implement solutions that enhance operational effectiveness and customer experience. This role will report to the Vice President of Rental.
ESSENTIAL DUTIES & RESPONSIBILITIES
Identify and prioritize the largest opportunities for operational improvement within the Rental Division Develop and implement structured improvement plans with clear metrics, timelines, and accountability Lead execution of approved initiatives with full ownership of outcomes and performance results Drive cross-functional collaboration with internal departments to deliver process improvements Establish performance metrics and reporting to measure effectiveness of implemented changes Evaluate current workflows, systems, and processes to identify inefficiencies and scalability gaps Lead and support key strategic initiatives, including: Development of a centralized transportation department Integration of Heavy Rents within TCR operations Standardization and streamlining of rollout processes across all locations Optimization of credit approval processes for speed and accuracy Implementation of telematics solutions across allied equipment fleet Promote a culture of continuous improvement and operational excellence throughout the Rental Division Present updates, results, and recommendations to executive leadership
WHAT WE EXPECT OF YOU
We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.
BASIC QUALIFICATIONS EDUCATION & EXPERIENCE
Bachelor's degree in Business Operations, Engineering, or related field (or equivalent experience) 8+ years of experience in operations, process improvement, or continuous improvement roles Proven track record of leading large-scale operational or process transformation initiatives Strong analytical, problem-solving, and strategic thinking skills Experience working across multiple departments and influencing senior leadership
Knowledge, Skills, & Abilities:
Strong understanding of process improvement methodologies (Lean, Six Sigma, or similar) Ability to translate strategy into executable plans with measurable outcomes Excellent leadership, communication, and stakeholder management skills Ability to operate in a fast-paced, multi-location environment High level of accountability, ownership, and results orientation Proficiency in data analysis and performance measurement
WHAT'S IN IT FOR YOU
At Thompson Machinery, we believe that great benefits are more than just perks—they're essential for employee well-being and success. The Basics Various medical plan options, including a no-cost option Vision and dental insurance Employer-paid short-term and long-term disability insurance Employer-paid basic life insurance 401k matching Profit Sharing 8 paid holidays annually Initially up to 15 days of Paid Time Off annually with increase after five years of service Employee Assistance Program (EAP) What Sets Us Apart Competitive pay Exposure to world-class CAT training and development Tuition Reimbursement Tool Purchase Assistance to buy high-quality tools at deep discounts Annual stipend toward the purchase of work boots Company Incentive Bonus Program Paid Veteran holiday annually to all service members Training and Development programs Work uniforms and professional cleaning services Financial Wellness programs Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.
