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Ticket Operations & CRM Lead
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Dallas Trinity FC
Dallas, TX (In Person)
Full-Time
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Job Description
Title:
Ticket Operations & CRM Lead Reports To:
Vice President of Ticket Sales & Service Job Summary/General Description:
The Ticket Operations & CRM Lead is responsible for the day-to-day operational support of the club's ticketing business. This position ensures accurate ticket fulfillment, inventory control, financial reconciliation, and system integrity across all ticketed events. This role is hands-on, detail-oriented, and systems-driven, with a strong emphasis on accuracy, responsiveness, and consistency.Key Responsibilities:
Ticketing Systems & Inventory- Process all ticket orders, including season tickets, group sales, single-game sales, premium, and special events
- Fulfill gameday VIP/Complimentary ticket requests
- Build out ticket link opportunities for 3rd party vendors such as FEVO, Spinzo & XNow
- Build and maintain events, price codes, ticket plans, promotions, and offers within the ticketing system
- Assist with event setup, troubleshooting, and maintenance across all ticketed events
- Maintain accurate control of ticket inventory, holds, and allocations
- Assist with CRM tasks assigned, including but not limited to lead campaign management Financial Processing & Reconciliation
- Balance and reconcile daily ticket revenue, deposits, and reports
- Assist with payment plans, invoicing, and account maintenance
- Generate and maintain daily, weekly, monthly, and post-event financial and sales reports Reporting & Data Accuracy
- Produce and distribute required internal and league-mandated reports accurately and on time
- Support the Vice President and Ticket Sales leadership with ad hoc reporting and data pulls Cross-Functional & Vendor Support
- Serve as a day-to-day operational liaison with the ticketing platform provider and client support teams
- Act as a resource for internal departments on ticketing processes and capabilities Matchday & Event Support
- Assist with will call, box office operations, and customer service on matchdays and events
- Serve as a point of escalation for ticket-related issues during events Other Duties
- Perform other responsibilities as assigned
Minimum Qualifications:
- Bachelor's degree required.
- 1-3 years of ticket operations experience or related experience preferred
- CRM knowledge, such as Salesforce or Hubspot preferred
- Strong proficiency in Microsoft Excel, comfort working with detailed reports and reconciliations
- High attention to detail and ability to manage multiple priorities in a fast-paced environment
- Strong communication skills and comfort working cross-functionally
- Ability to work non-traditional hours including evenings, weekends, and event days.