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Job Description
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing. Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment.
LOB Job Description:
The Operations Analyst role is a non-client facing Operations role, performing a variety of functions related to Account Analysis billing processing and research. The Operations Analyst will act as a point of contact for the Sales and Servicing teams, as well as complete unique Analysis maintenance and pricing functions for all clients utilizing treasury management services.
Responsibilities:
Leads implementation for products, services, and operational solutions Manages the design, documentation, implementation, and monitoring of new products and services Consults on procedural, technical, and operational changes Advances business products knowledge within operations environment Fosters relationships with partners and teammates Inspects data to identify issues and trends Presents reporting on key performance and implementation status
Required Skills :
Possesses excellent verbal and written communication skills. Acts with a sense of urgency and creates this in others. Displays problem-solving, analytical & organizational skills. Acts decisively and with good judgment. Must be flexible & adaptable; ability to handle multiple and shifting priorities. Thinks strategically and willingly participates in projects and other opportunities. Motivated individual who always maintains a positive and professional attitude. High emphasis around identifying and managing risk. Multitasking (i.e., ability to navigate multiple computer systems while interacting with the customer) Ability to work under pressure and meet deadlines Mainframe experience Workflow tools experience (GSS, GFS, OBA) Exposure to billing applications
Desired Skills & Abilities:
Knowledge of Billing Applications
APX CAPS CPP
InfoPoint Shift:
1st shift (United States of America)
Hours Per Week:
40
Privacy Statement:
https://careers.bankofamerica.com/en-us/privacy-notice At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve. Global Impact Learn about the six areas that guide Bank of America's efforts to help make financial lives better for customers, clients, communities and our teammates. Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success. Our Values Learn about our four values that represent what we believe.
